NHTSA Complaint #10670303 — 2013 CADILLAC CTS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 10670303
Vehicle 2013 CADILLAC CTS
Component STEERING
Date of Incident
Date Filed
Mileage 25,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VT

Consumer Description

MY 2013 CTS HAS HAD A NUMBER OF PRIOR ISSUES BUT AT THIS TIME, I STARTED THE CAR, GOT INTO TRAFFIC AND THE VEHICLE JUST STOPPED RUNNING. IT EVERYTHING QUIT. I HAD NO POWER TO STEERING, BRAKES, LIGHTS. I COASTED PARTWAY INTO A PARKING SPACE I=ON THE SIDE OF THE ROAD BUT DID NOT HAVE ENOUGH MOMENTUM TO FULLY PULL INTO THE SPACE AS I WAS HEADED UP A SLIGHT INCLINE. I WAS STUCK WITH MY REAR END IN TRAFFIC AND NO ABILITY TO MOVE. I TURNED OFF THE CAR AND RESTARTED AND IT STARTED UP. THIS IS NOT THE FIRST ISSUE AS ABOUT HALF DOZEN TIMES THE CAR HAS REFUSED TO ENGAGE WHEN I HAVE TURNED THE KEY. NOTHING HAPPENS. NO BATTERY SOUND, NOTHING. I HAVE CALLED ONSTAR SEVERAL TIMES TO GET CONFIRMATION OF ISSUES AND THEY HAVE NOT BEEN ABLE TO DETECT AN ISSUE. I FEEL MY LIFE IS AT RISK AS WELL AS OTHERS OF THE PUBLIC AND CADILLAC CUSTOMER SERVICE HAS JUST TOLD ME SINCE THERE IS NO PROOF THIS HAPPENS AND THEY CANNOT RECONSTRUCT IT HAPPENING THEY CANNOT BUY BACK THE CAR. ALREADY THE MOTOR FAN HAD TO BE REPLACED, IT HAS ROLLED BACK 4-5 FEET WHILE IN DRIVE IT HAS REFUSED TO MOVE WHEN IN DRIVE, I PUT IT BACK IN NEUTRAL, BACK TO DRIVE AND THE TRANSMISSION GAVE A HUGE CLUNK AND IT DROVE FORWARD. THE VEHICLE LOCKED ME IN. I COULD NOT PULL UP THE LOCKS, COULD NOT OPEN WITH THE CLICKER, WOULD NOT OPEN WITH THE WINDOW DOWN AND PULLING ON THE EXTERIOR HANDLE. I HAD TO CLIMB OUT THE PASSENGER SIDE DOOR. THE CAR WAS GIVING OFF A RAW GAS SMELL WHEN IDLING IN THE AM. THIS MAY HAVE BEEN FIXED AS IT HAS NOT DONE IT LATELY. THEY MUST THINK I HAVE NOTHING BETTER TO DO THAN MAKE UP COMPLAINTS ABOUT THEIR PRODUCT. *TR

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