NHTSA Complaint #10663335 — 2010 NISSAN MAXIMA

WE OWN A 2010 NISSAN MAXIMA MANUFACTURED IN 2009. WE BOUGHT THE VEHICLE NEW IN JANUARY 2010. ON MONDAY, MY CAR REFUSED TO START. AFTER CONDUCTING SOME RESEARCH, I DISCOVERED OUR VEHICLE HAS A DEFECTIVE ESCL WHICH IS LEAVING PEOPLE STRANDED BECAUSE THEIR CAR WON'T TURN ON AND NEITHER WILL ANY ACCESSORY FUNCTION THERE ARE HUNDREDS UPON HUNDREDS OF COMPLAINTS ON THE INTERNET FROM LOYAL CUSTOMERS WHO HAVE SPENT $700 TO $1600 FIXING THIS PROBLEM. 2009 MODELS ARE NOW PART OF AN EXTENDED WARRANTY PROGRAM TO REPLACE THIS PART. MY VEHICLE IS NOT PART OF THAT EXTENDED WARRANTY EVEN THOUGH IT IS THE SAME EXACT PART. YESTERDAY, I CALLED NISSAN OF AMERICA TO REQUEST THAT MY VEHICLE BE ADDED TO THE EXTENDED WARRANTY PROGRAM. THE EMPLOYEES INFORMED ME THAT I COULD TAKE MY VEHICLE TO THE NISSAN DEALERSHIP FOR REPAIR, PAY THE BILL AND THEN SUBMIT FOR A "GOOD WILL" REIMBURSEMENT THAT MAY OR MAY NOT BE GRANTED AFTER AN UNDEFINED EVALUATION PERIOD. LATER IN THE EVENING, I SPOKE TO A SUPERVISOR AFTER SHE CALLED. AGAIN, I RECEIVED THE SAME INFORMATION. AFTER 25 MINUTES, I FINALLY GOT IT BUMPED TO THE EXECUTIVE DEPARTMENT FOR CONSIDERATION OF MY REQUEST FOR APPEAL. FRANKLY, I FULLY EXPECT TO HAVE THE SAME RESPONSE TOMORROW. I HAVE NOT BEEN ON THE PHONE DEALING WITH THIS ISSUE FOR ALMOST AN HOUR AND A HALF. NISSAN WANT ME TO GET THE CAR FIXED FIRST AND THEN SUBMIT A REIMBURSEMENT THAT MAY OR MAY NOT BE GRANTED. THIS IS NOT ACCEPTABLE. ADDING MY VIN TO THE EXTENDED WARRANTY PROGRAM WILL SOLVE THIS ISSUE. THE BOTTOM LINE IS I AM RESPECTFULLY REQUESTING THAT MY VEHICLE BE IMMEDIATELY ADDED TO THE EXTENDED WARRANTY PROGRAM TO REPLACE THE ESCL AND FOR MY TOW BILL TO THE DEALERSHIP BE REIMBURSED. THIS IS A SAFETY ISSUE AS IT IS LEAVING MOTORISTS STRANDED BECAUSE THEY CAN'T TURN THEIR CAR ON, CAN'T ROLL DOWN THE WINDOWS, AND CAN'T TURN ON ANY ACCESSORIES. *TR