NHTSA Complaint #10662889 — 2011 VOLKSWAGEN JETTA

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number	10662889
Vehicle	2011 VOLKSWAGEN JETTA
Component	STRUCTURE
Date of Incident	November 3, 2014
Date Filed	December 8, 2014
Mileage	57,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

STANDING WATER IN THE WHEEL WELLS TRACED TO SUNROOF DRAINAGE HOSES NOT ATTACHED TO DRAINS BECAUSE THE CLIPS MEANT TO HOLD THE HOSE IN PLACE MALFUNCTIONED AND ALLOWED THE HOSE TO "BACK OUT" OF PLACE. THIS PROBLEM WAS NOT IMMEDIATELY APPARENT AS CAR IS USUALLY KEPT GARAGED. BODY SHOP, INTERNET DISCUSSIONS AND DEALERSHIP HAVE ALL REPORTED THEY BELIEVE THIS IS DUE TO A VW DESIGN FLAW. THIS IS NOT A RESULT OF CONSUMER NEGLECT, MILEAGE OR AGE OF CAR. THE CARPETING AND SOUND-DAMPENING UNDER PAD ARE TO BE REPLACED DUE TO MOLD AND MILDEW CONCERNS. TO REPAIR, THE HOSES WILL BE RECLAMPED INTO PLACE. TOTAL REPAIR COST ~$1700. VW WILL COVER PARTS CITING "PART FAILURE," BUT DECLINES TO COVER LABOR COSTS. PURCHASE OF "PLATINUM" LEVEL EXTENDED WARRANTY WITH NEW CAR WILL COVER ONLY 1/3 THE LABOR. *TR

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