NHTSA Complaint #10659517 — 2000 CHEVROLET MALIBU

2000 CHEVROLET MALIBU. THE IGNITION SWITCH HAS CONSISTENTLY WORE OUT MANY KEYS OVER THE YEARS. *MW THE CONSUMER STATED PERIODICALLY, SHE WAS UNABLE TO REMOVE THE KEY FROM THE IGNITION. THE CONSUMER RECEIVED A RECALL LETTER IN THE MAIL AND MADE AN APPOINTMENT AT THE DEALER. HOWEVER, WHEN SHE ARRIVED, THE DEALER STATED THEY DID NOT HAVE THE PARTS. TWO WEEKS, THE DEALER CALLED HER AND SHE RETURNED TO THE DEALER. SHE WAS INFORMED THEY COULD NOT RETROFIT HER CURRENT KEYS TO THE VEHICLE. SHE WAS INFORMED SHE WOULD HAVE TO BUY A FACTORY MADE KEY AT $15.00 EACH PLUS TAX, TO ALLOW THEM TO DO THE RECALL. THE CONSUMER DID NOT BELIEVE THE ISSUE WAS THE KEY, BUT WITH THE IGNITION SWITCH THAT SHOULD HAVE BEEN REPLACED. *JB