NHTSA Complaint #10654554 — 2003 MITSUBISHI OUTLANDER VISIBILITY/WIPER

Complaint Details

ODI Number	10654554
Vehicle	2003 MITSUBISHI OUTLANDER
Component	VISIBILITY/WIPER
Date of Incident	November 11, 2014
Date Filed	November 12, 2014
Mileage	103,700 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

HVAC KNOB HAS ALWAYS BEEN HARD TO TURN FROM HEAT TO COOL, BUT IT HAS NOW COMPLETELY BROKEN. IF YOU TURN IT TO HEAT IT BOUNCES BACK TO COOL. I HAVE NO HEATER OR DEFROST! I WAS QUOTED $1,500 TO FIX THE PROBLEM BECAUSE THE HVAC CABLE AND DOOR ARE STUCK SHUT. THE DEALER KNEW MY EXACT PROBLEM AND THE PART NUMBER OFF THE TOP OFF HIS HEAD! HE SAID IT IS A VERY COMMON PROBLEM, BUT THEY DON'T RECALL IT BECAUSE IT ISN'T A SAFETY HAZARD. I DON'T SEE HOW THIS IS SO. WE WERE PLUMMETED WITH SNOW AND FREEZING TEMPERATURES THIS WEEK AND I HAD TO USE AN ICE SCRAPPER ON THE INSIDE OF MY WINDOWS WHILE STOPPED AT LIGHTS! FREEZING AND NO VIABILITY SEEMS LIKE A SAFETY CONCERN TO ME. *TR

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