NHTSA Complaint #10653018 — 2008 FORD F-350 SD

EXHAUST GAS TEMP SENSOR ISSUE: DRIVING AT HIGHWAY SPEED, THANK GOD I WASN'T TOWING MY 5TH WHEEL. GOT THE MESSAGE ON THE DASH "STOP SAFELY NOW" AND 10 SECONDS LATER THE TRUCK SHUT ITSELF OFF. THIS IS A SERIOUS SAFETY HAZARD. IF I HAD BEEN TOWING THE TRAILER ON A HILL I DREAD TO THINK WHAT WOULD HAVE HAPPENED. TOWED THE VEHICLE TO ONE FORD DEALER, THEY COULDN'T DIAGNOSE EVEN THOUGH I FOUND THE PROBLEM ONLINE ( MANY F350 OWNERS HAVE HAD THE EXACT SAME EXPERIENCE) AND THEY TOLD ME TO PICK IT UP THE NEXT DAY. I DID THAT, AND ABOUT A HALF HOUR DOWN THE ROAD IT HAPPENED AGAIN. TOWED TO A DIFFERENT DEALERSHIP, THEY REPLACED ONE OF THE 4 EXHAUST GAS TEMP SENSORS AND AFTER AN ABSURD $500 REPAIR BILL FOR AN $89 PART I WAS ON MY WAY. FORD HAS OBVIOUSLY KNOWN THIS IS A PROBLEM AS THEY HAVE CHANGED THEIR PART NUMBER ON THESE SENSORS - THEY DID SOME SORT OF A REDESIGN REQUIRING A NEW PART NUMBER. I NOW CARRY A SPARE SENSOR WITH ME AT ALL TIMES AS WELL AS THE CORRECT SIZE WRENCH TO REPLACE IT. THIS SHOULD ABSOLUTELY BE A RECALL ISSUE SINCE IT IS BOTH A SERIOUS SAFETY ISSUE AS WELL AS SOMETHING THAT MANY OF US HAVE HAD. A SIMPLE ONLINE SEARCH FINDS MANY PEOPLE WITH THE SAME STORY. I DID CALL FORD CUSTOMER SERVICE, ABSOLUTELY NO ACTION ON THEIR PART. THE OLD ADAGE OF FORD = FOUND ON ROADSIDE DEAD OR FIX OR REPAIR DAILY WAS DEFINITELY TRUE FOR ME. I DO HAVE THE FORD CUSTOMER CARE CASE NUMBER SOMEWHERE IF YOU NEED THAT... *TR