NHTSA Complaint #10651142 — 2000 CHEVROLET MALIBU

THE CAMPAIGN ID NUMBER IS 14V400. THE GM RECALL NUMBER IS 14350. RECEIVED SAFETY RECALL FOR.MY CAR. CALLED OREILLY CHEVROLET AT 520 829 4400 ON OCTOBER 7, 2014 TALKED TO [XXX]. SHE STATED THAT THEY DO NOT.HAVE PARTS AVAILABLE FOR THE RECALL AND SHE PUT ME ON A LIST AND THEY WOULD CALL ME. ON OCTOBER 27, 2014 THE MALIBU COULD NO LONGER START, I BROUGHT THE CAR TO MY MECHANIC TO GET IT FIXED HE STATED THE IGNITION SWITCH WAS FAULTY AND NEEDED REPLACED. SO I TOLD THEM TO REPLACE IT CONSIDERING CHEVROLET NEVER CALLED.AND I CONSIDERED THEY DO NOT HAVE THE PART. I CALLED CHEVROLET CUSTOMER SERVICE AND I OPENED A CLAIM FOR $221.39 ON OCTOBER 28, 2014. THE CLAIM NUMBER IS [XXX]. ON OCTOBER 29, 2014 [XXX] THE DISTRICT SPECIALIST DENIED MY CLAIM, BECAUSE CHEVROLET POLICY DOES NOT PAY OUTSIDE MECHANICS AT ALL. I EXPLAINED I NEEDED MY VEHICLE AND O'REILLY DID NOT HAVE THE PART. SHE EXPLAINED THAT WAS POLICY AND THERE WILL BE NO REIMBURSEMENT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR