NHTSA Complaint #10651068 — 2008 MITSUBISHI LANCER

I RECEIVED A RECALL NOTICE FOR THE DRIVE BELT, HOWEVER, THE DEALER STATED THAT THE PARTS ARE ON BACK ORDER. I EXPLAINED THAT THE CAR IS MAKING A NOISE AND I AM CONCERNED ABOUT THE SAFETY OF DRIVING THE CAR. THEIR RESPONSE IS THAT I SHOULD BRING THE CAR IN TO GET LOOKED AT. THIS NOW INVOLVES ME HAVING TO TAKE TIME OFF FROM WORK SO THAT I CAN TAKE IT THERE WHICH IS ABOUT 40 MINUTES FROM MY HOME. IF IT IS THE DRIVE BELT, THERE IS NOTHING THEY CAN DO ANYWAY. I FEEL THAT IT IS NEGLIGENT AND A LACK OF CONSIDERATION FOR THE SAFETY OF THE PEOPLE DRIVING THE CARS TO HAVE A RECALL AND THEN HAVE PARTS ON BACK ORDER. THE MANUFACTURER KNOWS THERE IS GOING TO BE A RECALL LONG BEFORE THEY ANNOUNCE IT AND SEND OUT NOTICES. I HAVE TRIED CALLING MITSUBISHI CUSTOMER SERVICE AT 888-648-7820 AND HAVE BEEN ON HOLD FOR 20 MINUTES AND STILL NO ONE HAS PICKED UP. *TR