NHTSA Complaint #10650413 — 2004 CHRYSLER PACIFICA

I TOOK MY 2004 CHRYSLER PACIFICA TO HAVE ROUTINE MAINTANENCE DONE ON IT. I WAS TOLD FROM MY MECHANIC THAT MY FRAME WAS RUSTY, ROTTEN AND HAD HOLES IN IT. HE WENT ON TO SAY THAT IT IS DANGEROUS TO BE DRIVING AS THE FRAME OF THE CAR IN AN ACCIDENT WILL NOT BE EFFECTIVE AND WOULD BASICALLY CRUMBLE. HE SAID TO IMMEDIATELY TAKE IT TO A CHRYSLER DEALERSHIP AND HAVE THEM LOOK AT IT. I TOOK IT AS TOLD TO THE DEALERSHIP AND THEY DID CONFIM MY MECHANICS FINDING. THEY HANDED ME A PHONE # TO CHRYSLER. I CALLED AND GOT THE RUN AROUND AGAIN AND AGAIN. YES THEY ARE AWARE OF THE PROBLEM, BUT MY CAR ISNT INCLUDED IN THE 7000 TO BE FIXED. BUT YES IT HAS THE SAME ISSUES, BUT NO WE CANT HELP YOU. IT IS A $2500 FIX THAT CHRYSLER IS WELL AWARE OF. I HAVE POURED OVER ONLINE ARTICLES, NEWS CASTS, ALL CONCLUDING THE SAME THING. SOME GET FIXED AND SOME DONT. I WAS TOLD BY MY DEALERSHIP TO FILE A COMLAINT, KEEP ON COMPLAINING AND HOPE CHRYSLER WILL HELP. IT IS A SAFETY CONCERN IN DRIVING MY CAR, THERE IS NO SAFETY IN MY CAR RIGHT NOW, NOR IS THERE ANY VALUE TO MY CAR AS EVEN THE DEALERSHIP HAS TOLD ME... THEY CANNOT TAKE IT IN ON TRADE OR ANYTHING ELSE FOR THAT MATTER AS IT IS UNSAFE. HELP!!!! IT APPEARS THAT ONLY THE PEOPLE THAT GET ANY HELP ARE THE ONES THAT GO TO THE PRESS/NEWS ETC. *TR