NHTSA Complaint #10641082 — 2011 NISSAN MURANO STRUCTURE:BODY

Complaint Details

ODI Number	10641082
Vehicle	2011 NISSAN MURANO
Component	STRUCTURE:BODY
Date of Incident	September 29, 2014
Date Filed	October 3, 2014
Mileage	50,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

SUNROOF OF MY 2011 NISSAN MURANO EXPLODED SUDDENLY WHILE DRIVING DOWN THE HIGHWAY ON A CLEAR DAY AND NO OTHER CARS IN THE AREA. THE MALFUNCTION OF THE SUNROOF EXPLODING CAUSED THE CENTER OF THE SUNROOF GLASS TO PROTRUDE OUTWARD INTO A DOME SHAPE WHILE GLASS PIECES SHATTERED INTO THE CABIN OF THE MURANO. UPON CONTACTING THE NISSAN DEALER, THEY REFERRED ME TO THE NATIONAL NISSAN CUSTOMER SERVICE NUMBER, BUT AFTER 4 DAYS I AM STILL WAITING ON A CALL BACK FROM THE REGIONAL NISSAN OFFICE. THIS IS A MAJOR SAFETY ISSUE THAT NISSAN MUST TAKE RESPONSIBILITY FOR CORRECTING AS SOON AS POSSIBLE. *TR

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