NHTSA Complaint #10637331 — 2013 CADILLAC CTS

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 10637331
Vehicle 2013 CADILLAC CTS
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

I RECEIVED A RECALL NOTICE ON MY CADILLAC CTS 2013 REGARDING A DEFECTIVE IGNITION SYSTEM, GM'S REMEDY FOR THIS POTENTIALLY DEADLY DEFECT IS TWO SMALL RINGS TO ADD TO THE KEY RING. THEY STATE THE PROBLEM IS THE KEY RING CARRYING EXTRA WEIGHT MAY UNINTENTIONALLY MOVE THE KEY FROM THE ON POSITION WHICH COULD CAUSE THE ENGINE TO TURN OFF, DRIVER LOSING POWER, AND AIR BAGS WILL NOT DEPLOY. THE TWO SMALL RINGS THEY SENT TO PUT ON THE KEY FOB WILL NOT PREVENT THIS FROM HAPPENING. I CANNOT BELIEVE THIS IS GM'S ANSWER TO SUCH A SERIOUS DEFECT. I READ IN THE PAPER THAT THEY ARE ALLOCATING MONETARY SETTLEMENTS TO PEOPLE WHO HAVE LOST LOVED ONES BECAUSE OF THIS IGNITION FAILURE, SO WHY WOULDN'T THEY REPLACE THE IGNITIONS SO THAT THERE IS NO MORE CHANCE OF LOSS OF LIFE. WE ARE EXTREMELY SURPRISED AND DISAPPOINTED THAT GM IS NOT ACTING RESPONSIBLY ON BEHALF OF THE PEOPLE WHO BUY THEIR PRODUCT. WE HAVE ALWAYS SUPPORTED AMERICAN MADE CARS, SPECIFICALLY GM. FOR SUCH A SERIOUS PROBLEM, 2 SMALL RINGS TO ADD TO A KEY RING, THAT WILL NOT IN ANY WAY DIMINISH THE WEIGHT ON A KEY RING, IS A LAUGHABLE SOLUTION, EXCEPT THIS IS IN NO WAY A LAUGHING MATTER. IT COULD MEAN THE LOSS OF MY LIFE, OR MY LOVED ONES. HOPEFULLY, SOMEONE WITH AUTHORITY WILL STEP UP AND MAKE THIS RIGHT. CAMPAIGN ID NUMBER FOR THIS RECALL IS 14V394.

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