NHTSA Complaint #10633397 — 2012 JEEP WRANGLER

I AM A RURAL MAIL CARRIER. I DRIVE A RIGHT HAND DRIVE JEEP WRANGLER SPORT TO DELIVER MY MAIL. MY JEEP HAS NOT DRIVEN RIGHT IN A LONG TIME, IT PULLS TO THE RIGHT AND THERE IS PLAY IN THE STEERING. MY HUSBAND HAS TAKEN IT TO THE LOCAL DEALERSHIP SEVERAL TIMES AND HAS BEEN TOLD THAT HE NEEDED TO GET NEW TIRES WHICH HE GOT, HE WAS TOLD THAT HE NEEDED TO HAVE IT REALIGNED WHICH HE DID. THE PROBLEM REMAINED AND GOT WORSE AND WORSE. ONE OF THE MECHANICS TOLD MY HUSBAND THAT HE NEEDED TO CHECK THE STEERING GEAR BOX; HE DID AND IT WAS THE PROBLEM. MY HUSBAND TOOK IT BACK TO THE DEALERSHIP BUT WAS TOLD THAT THE STEERING GEARBOX WAS NOT COVERED UNDER THE 36000 MILE WARRANTY, HE WAS TOLD THAT IT WAS CONSIDERED NORMAL WEAR AND TEAR. MY HUSBAND WENT ROUND AND ROUND WITH CHRYSLER AND THEY FINALLY AGREED TO FIX IT AS A GOODWILL REPAIR PLUS $150. MY JEEP WAS LEFT FOR SERVICE ON AUGUST 11TH AND WAS RETURNED ON AUGUST 18TH. ON SEPTEMBER 15TH AT 40084 MILES THE SAME PROBLEMS WERE BACK WITH A VENGEANCE. MY HUSBAND WENT BY THE DEALERSHIP TO MAKE ARRANGEMENTS FOR THEM TO LOOK AT MY JEEP. THAT SAME DAY AS I AM ON MY ROUTE THE STEERING GEARBOX LOCKED UP AND I ALMOST WENT INTO THE DITCH. I COULD NOT TURN THE STEERING WHEEL TO THE RIGHT YET MY JEEP WAS GOING TO THE RIGHT. *TR