NHTSA Complaint #10631796 — 2008 TOYOTA SIENNA

I PURCHASED THIS VEHICLE USED FROM HOSELTON AUTO MALL IN ROCHESTER NY IN AUGUST 2013.I WAS TALKED INTO A "TOYOTA PLATINUM CARE" BUMPER TO BUMPER EXTENDED WARRANTY.I WAS TOLD THIS WARRANTY WAS EXACTLY THE SAME AS THE NEW VEHICLE WARRANTY BUT FOR AN EXTENDED TIME.I WAS TOLD IT COVERED EVERYTHING.I SPECIFICALLY ASKED IF IT COVERED ALL PARTS ON THE SLIDING DOORS, THE DVD PLAYER, ETC.I WAS TOLD YES. IN JANUARY 2014 I EXPERIENCED A PROBLEM WITH ONE OF THE SLIDING DOORS.MY LOCAL DEALERSHIP SAID THE CENTER HINGE WAS BAD AND WAS NOT COVERED UNDER MY WARRANTY.I INSISTED THAT HOSELTON PAY FOR THE REPAIR,THEY RELUCTANTLY DID SO.I HAVE SINCE HAD BOTH SIDING DOORS REPAIRED MULTIPLE TIMES DUE TO THE LOCK ASSEMBLY NOT WORKING.THE LOCK ASSEMBLY IS COVERED UNDER A NEW SPECIAL CONDITION WARRANTY BECAUSE TOYOTA HAS RECEIVED SO MANY COMPLAINTS.NOW THE OTHER DOORS CENTER HINGE IS BAD.I WAS TOLD IF I DON'T REPLACE THE HINGE THAT THE LOCK ASSEMBLY WILL KEEP GOING BAD.SO THESE ARE OBVIOUSLY RELATED ISSUES.THIS COMBINED ISSUE CAUSES MY DOORS TO EITHER BE STUCK OPEN, BE STUCK CLOSED, OR TO OPEN WHILE I AM DRIVING.ALL SAFETY ISSUES AS I HAVE CHILDREN IN THE BACK SEAT.I HAVE CONTACTED TOYOTA AND THE WARRANTY PEOPLE AND NEITHER WANT TO ASSIST.I WANT THE HINGE REPLACED AT TOYOTAS COST.THIS IS DANGEROUS AND IT IS A KNOWN ISSUE BY THEM.THEY NEED TO RESOLVE THIS ASAP.MY VEHICLE IS UNSAFE TO DRIVE. I HAVE CONTACTED THEM VIA TELEPHONE AND THEIR EMAIL SYSTEM, ALL WITH NO LUCK WITH ASSISTANCE. *TR