NHTSA Complaint #10629098 — 2006 LEXUS GX470

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number	10629098
Vehicle	2006 LEXUS GX470
Component	STRUCTURE
Date of Incident	October 4, 2013
Date Filed	August 28, 2014
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

APPROXIMATELY ONE YEAR AGO, SEVERAL HAIRLINE CRACKS STARTED TO APPEAR ON THE DASHBOARD OF MY LEXUS 2006 GX470. THESE CRACKS QUICKLY SPREAD AND ARE NOW COVERING MOST OF THE DASHBOARD. IN ADDITION, THE DASHBOARD FEELS LIKE IT IS MELTING OR HAS BECOME VERY STICKY TO THE TOUCH AS TINY LITTLE PIECES WILL CHIP AWAY OR INDENT AT THE SLIGHTEST TOUCH. THIS VEHICLE IS GARAGE KEPT WITH A CUSTOM SUNSHADE PURCHASED FROM LEXUS BEING USED EVERY TIME THE VEHICLE IS PARKED OUTSIDE. THE VEHICLE CURRENTLY HAS JUST OVER 100,000 MILES WITH NO EXTENDED WARRANTY. LEXUS OF TAMPA BAY WAS CONTACTED IN OCTOBER OF 2013 AND I WAS TOLD BY A SERVICE MANAGER ([XXX]) THAT TOYOTA IS AWARE OF THIS PROBLEM, BUT THAT LEXUS WILL NOT CONTRIBUTE TO REPLACE. THE COST OF A NEW DASHBOARD QUOTED WAS $1822.26, NOT INCLUDING LABOR. THE CRACKS ARE STARTING TO DEVELOP INTO LARGER SPLITS WHICH ARE RUNNING THE ENTIRE LENGTH OF THE DASHBOARD AND ARE COVERING THE ENTIRE FACE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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