NHTSA Complaint #10628220 — 2001 TOYOTA RAV4

RECENTLY THE CHECK ENGINE DASHBOARD LIGHT ON OUR 2001 TOYOTA RAV4 CAME ON. I TOOK THE VEHICLE TO AN AUTO PARTS STORE THAT OFFERED A FREE DIAGNOSTIC CHECK; IT INDICATED TROUBLESHOOTING CODE P0770; THE TECHNICIAN EXPLAINED THAT THE TRANSMISSION TRIES TO SIMULTANEOUSLY SHIFT INTO 2ND AND 3RD GEARS DUE TO FAULTY SIGNALS FROM THE ECM (ELECTRONIC CONTROL MODULE) THAT REGULATES THE TRANSMISSION. THIS EXPLANATION SEEMED CONSISTENT WITH THE CARS BEHAVIOR (NOT CLIMBING EVEN A SMALL HILL AND HAVING TO RESTART IT) AND NUMEROUS ACCOUNTS WE'VE READ ONLINE THAT SUGGEST THE ECM DEFECT REMEDIED FOR A WHILE BY A RECALL IN 2007 AND EVIDENTLY A FEW YEARS AFTER THAT BY A CLASS ACTION SUIT NO LONGER IN EFFECT IS STILL AN ONGOING PROBLEM. WE TOWED THE RAV TO OUR CLOSEST AUTHORIZED TOYOTA REPAIR FACILITY, THEN EXPLICITLY ASKED IF THEY WOULD CHECK BOTH THE ECM AND TRANSMISSION. THE SERVICE REP GAVE A $4200 TRANSMISSION REPLACEMENT ESTIMATE, BUT MADE NO MENTION OF THE ECM MODULE, EVEN THOUGH I SPECIFICALLY ASKED ABOUT THIS. 1) TOYOTA SHOULD EXTEND THEIR RECALL ON THE ECM MODULES INDEFINITELY AND PAY FOR BOTH ECM AND TRANSMISSION REPLACEMENT, SINCE THIS IS A FUNDAMENTAL DESIGN DEFECT AND A SIGNIFICANT SAFETY ISSUE. IF THE CIRCUITRY IN THE ECM WERE TO MALFUNCTION AT HIGH SPEEDS IT MIGHT CAUSE FATALITIES OR SERIOUS INJURIES. 2) THE SPECIFIC TOYOTA DEALER SHOULD HAVE INCLUDED THE ECM IN THEIR ESTIMATES AND MADE GREATER EFFORTS TO WORK WITH TOYOTA TO REMEDY THIS SPECIFIC SITUATION AND ALL AFFECTED VEHICLES IN GENERAL, FOR THE SAFETY AND WELFARE OF THEIR CUSTOMERS. IT WOULD APPEAR THAT THIS DEALERSHIPS SERVICE DEPARTMENT INTENTIONALLY DIVERTED ATTENTION FROM THE ECM DEFECT AND ITS LIABILITY TO AVOID THE EXPENSE AND COMPLICITY INVOLVED IN WHAT WOULD SEEM TO BE A LEGITIMATE ON-GOING SAFETY ISSUE. *TR