NHTSA Complaint #10610196 — 2006 BMW 3 SERIES

DEC. 2008 I RECEIVED A CONSUMER ADVISORY LETTER FROM BMW OF NORTH AMERICA. THE LETTER STATES THAT DEPENDING ON THE MANNER AND FREQUENCY OF THE FRONT PASSENGER'S ENTRY AND EXIT, SMALL CRACKS MAY DEVELOP IN THE PASSENGER SEAT OCCUPANT DETECTION MAT. IF THIS CONDITION EXISTS, THE FRONT PASSENGER AIR BAG AND SIDE AIR BAG WILL DEACTIVATE, AND BOTH THE AIR BAG WARNING LAMP AND FRONT PASSENGER "ON-OFF" LAMP WILL ILLUMINATE. IN THIS SITUATION THE FRONT PASSENGER AIR BAG AND SIDE AIR BAG WILL NOT DEPLOY, EVEN IN A SEVERE ACCIDENT. THEY ARE EXTENDING THE WARRANTY COVERAGE FOR 10 YEARS. IN JANUARY OF THIS YEAR BOTH THE AIR BAG WARNING LAMP AND THE PASSENGER AIR BAG "ON-OFF" LAMP ARE ILLUMINATED IN MY 2006 325I BMW. THE LETTER STATES SHOULD THIS HAPPEN HAVE THE VEHICLE CHECKED WITHOUT DELAY AT AN AUTHORIZED BMW CENTER. I DID THAT AND WAS TOLD THE PROBLEM IS DIFFERENT FROM WHAT THE ADVISORY LETTER STATES AND WILL COST ME $1300.00. I CONTACTED BMW CUSTOMER RELATIONS OF NORTH AMERICA AND SPOKE TO A PERSON BY THE NAME OF "[XXX]" WHO TOLD ME SHE WOULD CHECK WITH THE AUTHORIZED BMW CENTER. I TOLD HER I AM THE ONLY DRIVER OF MY CAR AND VERY SELDOM DO I HAVE ANY PASSENGERS WITH ME AND I NEVER HAD ANY ACCIDENT WITH MY CAR, SO THE AIR BAGS NEVER DEPLOYED. SEVERAL WEEKS LATER HER REPLY WAS BECAUSE OF THE AGE OF MY BMW THEY WOULD NOT HONOR THE WARRANTY "BUT" THEY WOULD DISCOUNT THE COST OF THE REPAIR AND INSTEAD OF CHARGING $1300.00 THEY WOULD CHARGE $1002.00! SO THAT'S MY STORY AND MY AIR BAG WARNING LAMP IS STILL LIGHTED! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR