NHTSA Complaint #10610002 — 2010 MAZDA MAZDA6

I HAVE HAD MY WELL MAINTAINED CAR FOR JUST UNDER 5 YEARS. IT IS OUT OF WARRANTY. I HAVE NEVER USED A CHEMICAL CLEANING PRODUCT TO CLEAN THE INTERIOR, JUST A DAMP CLOTH. I NOTICED THAT ONLY THE SECTION OF DASHBOARD THAT COVERS THE AIRBAG ON THE PASSENGER SIDE WAS STICKY. WITHIN A FEW DAYS IT BECAME PROGRESSIVELY WORSE AND ACTUALLY GOOEY. IF IT WAS TOUCHED BY A WINDOW SUN SCREEN OR BY YOUR HAND, THE DASHBOARD COLOR AND MATERIAL ROLLED OFF AND SPREAD TO ANYTHING THAT WAS ACCIDENTALLY RETOUCHED. THE 800 NUMBER MAZDA CUSTOMER ASSISTANCE CENTER TOLD ME THAT IT WAS UP TO THE MAZDA DEALERSHIP TO DECIDE WHAT COULD BE DONE ABOUT THE PROBLEM. PARETTI MAZDA AT 4000 VETERANS BLVD., METAIRIE, LA 70002 HAD ME BRING THE CAR IN ON JULY 2, 2014 WHEN THE MAZDA DISTRICT REPRESENTATIVE WAS AVAILABLE TO LOOK AT IT. AT 3:00 P.M. THAT SAME DAY, I WAS TOLD THAT I HAD TO DECIDE BEFORE 5:00 P.M. WHETHER OR NOT I WOULD ACCEPT THE OFFER OF MAZDA GIVING ME A NEW $226.96 DASHBOARD PART AND MY HAVING TO PAY $324.84 TO THEM FOR LABOR. IT WAS A ONE TIME ONLY OFFER FOR THAT DAY. THE ENTIRE SCENARIO IS UNETHICAL. I HAD NO OTHER CHOICE BUT TO LET MAZDA DO THIS JOB AND I WAS TOLD THAT IT MAY HAPPEN AGAIN IN A FEW YEARS. THEY DO NOT STAND BEHIND THE REPLACEMENT PART. THE CAR WAS NOT READY BY THE END OF TODAY 7/11/2014 AS PROMISED BECAUSE OF "UNFORESEEN PROBLEMS." PARETTI MAZDA IS NOW RENTING A CAR FOR ME TO USE FOR THE NEXT 3 DAYS BECAUSE OF THE WEEKEND. *TR