NHTSA Complaint #10607030 — 2005 VOLKSWAGEN JETTA

SOMETIME IN EARLY TO MID 2013, I RECEIVED A NOTICE FROM VOLKSWAGEN THAT I NEEDED TO BRING MY 2005 JETTA IN TO HAVE THE DRIVER'S SEAT WIRING HARNESS REPAIRED DUE TO A RECALL. I HAD NO PRIOR PROBLEMS WITH THE AIR BAGS OR WARNING LIGHTS. I TOOK THE VEHICLE IN AND THEY DID THE WORK. WITHIN A FEW DAYS, I GOT AN ERROR MESSAGE IN THE DISPLAY THAT THERE WAS A FAILURE WITH THE AIR BAGS. I TOOK THE VEHICLE BACK TO VOLKSWAGEN. I WAS TOLD THAT THE TECHNICIAN FAILED TO CLEAR SOMETHING IN THE COMPUTER MEMORY SO THE FAILURE MESSAGE HAD COME ON. THEY INDICATED THEY CLEARED THE MESSAGE AND THE AIR BAG LIGHT ON THE DISPLAY DID GO OFF. A FEW MONTHS LATER, THE AIR BAG ERROR MESSAGE CAME ON AGAIN. I TOOL THE CAR BACK TO VOLKSWAGEN. THIS TIME THEY SAID IT WAS NOT RELATED TO THE WIRING HARNESS AND I WOULD HAVE TO PAY TO HAVE A NEW DRIVER'S SEAT SIDE AIRBAG INSTALLED, AT A COST OF ABOUT $700. IN NOVEMBER 2013 I CORRESPONDED WITH VOLKSWAGEN AND COMPLAINED ABOUT THE ISSUE BECAUSE I HAD NO PROBLEMS UNTIL THEY REPLACED THE WIRING HARNESS. VOLKSWAGEN'S RESPONSE WAS THAT, EVEN THOUGH I HAD BROUGHT THE VEHICLE IN FOR RECALLS ON "A CAMPAIGN RELATED TO AIRBAG CONNECTORS AND WIRING", IT WAS NOW THE AIRBAG ITSELF THAT WAS BAD NOT THE CONNECTORS OR WIRING, SO THEY WOULD NOT REPAIR IT. THE AIRBAG LIGHT ON THE DISPLAY IS STILL THERE. *TR