NHTSA Complaint #10605790 — 2013 FORD EDGE

MY WIFE WAS DRIVING THE 2013 EDGE WHEN SHE STOP IN A LEFT TURN LANE. SHE FOUND THE ROAD WAS CLEAR AND STEPPED ON THE GAS BUT THE CAR DID NOT GO FORWARD. INSTEAD A WARNING MESSAGE POPPED OUT SAYING THE ENGINE LEVEL IS TOO LOW. THEN SHE TURNED OFF THE ENGINE AND RESTARTED THE CAR. SAME THING HAPPENED AND THE CAR JUST DIDN'T ACCELERATE. AT LAST SHE MANAGED TO COAST THE CAR TO THE ROADSIDE AND CALLED ME FOR HELP. I ARRIVED IN ABOUT 20 MINS, CHECKED THE OIL LEVEL AND COOLANT TEMP BUT FOUND NOTHING WRONG. SO I RESTARTED THE CAR AND THIS TIME IT COULD ACCELERATE AS USUAL. AFTER GETTING HOME I CONTACTED THE FORD ROADSIDE ASSIST AND HAD THEM TOW THE CAR TO THE NEARBY DEALER. THERE THEY SCANNED THE CAR BUT ALL TESTS PASSED AND NO CODE HAD BEEN RECORDED. THE EXPLANATION GIVEN BY THE FORD HOTLINE IS THAT THE BOA(BRAKE OVER ACCELERATOR) FEATURE REDUCES ENGINE POWER DURING OFF-IDLE DRIVING WHEN THE ACCELERATOR AND BRAKE PEDALS ARE APPLIED SIMULTANEOUSLY. I THINK THAT DOESN'T MAKE ANY SENSE. I ALSO TRIED TO STEP ON BOTH THE BRAKE AND GAS WITH ONE FOOT BUT THERE IS NO WAY YOU CAN DUPLICATE THE PROBLEM. THIS WILL BE REALLY SCARY IF IT HAPPENS ON THE FREEWAY. I FEEL SO FRUSTRATED BY FORD. *TR