NHTSA Complaint #10577354 — 2006 JEEP COMMANDER

OCTOBER, 2013 RECEIVED NOTIFICATION THAT THERE WAS A SAFETY RECALL ON MY 2006 JEEP COMMANDER. (AS I HAVE 6 CHILDREN, THIS WAS A PRIORITY TO HAVE FIXED) I BROUGHT MY JEEP INTO THE DEALERSHIP TO HAVE THE N23 SAFETY RECALL PERFORMED. COME JANUARY, 2014 I ATTEMPT TO ACTIVATE MY 4 WHEEL LOW AND I GET A SERVICE LIGHT STATING "SERVICE 4WD". I CONTACT THE DEALERSHIP WHO HAD PERFORMED THE RECALL AND BRING IT IN TO BE LOOKED AT. THEY RUN A DIAGNOSIS AND DETERMINE THE TRUCK HAS AN INTERNAL SHORT IN THE TRANSFER CASE. THE SERVICE TECH ADVISED ME IT IS RELATED TO THE RECALL BUT HE CAN NOT DO ANYTHING AT THE DEALER LEVEL. I NEED TO CALL CHRYSLER CUSTOMER SERVICE WHO TELLS ME THEY WILL NOT BE DOING ANYTHING TO HELP. UPON A LITTLE RESEARCH (JEEP FORUMS) IT SEEMS THERE ARE MANY (MANY) OTHERS WITH THE SAME ISSUES. I AM SURE I AM NOT THE ONLY ONE TO CALL JEEP WITH THIS ISSUE AND IF YOU CLEAR THE CODES THE 4 WHEEL LOW ENGAGES SO IT IS NOT A SHORT. I BELIEVE CHRYSLER JEEP SHOULD LOOK INTO WHAT WAS PERFORMED WITH THE N23 RECALL AND DETERMINE HOW IT EFFECTED THE 4 WHEEL LOW ON THESE VEHICLES. THEN REPROGRAM THEM TO WORK, AS THEY WERE, AT NO COST TO THE OWNER. SINCE THIS WAS A SAFETY RECALL I FELT I HAD NO OPTION BUT TO HAVE THE RECALL PERFORMED ON MY VEHICLE NOW I HAVE A FAULTY VEHICLE. DEALER TELLS ME THEY NEED TO UPDATE 4 WHEEL DRIVE BUT CANT DO IT BECAUSE IT IS NOT IN THE RECALL THIS HAS GONE ON FOR WAY 2 LONG . I AM GOING TO FILE A COMPLAINT WITH THE BETTER BUSINESS AND I ASK EVERYONE WITH THIS SAME PROBLEM DO IT ALSO PLEASE COMPLAIN SOMEWHERE SO SOMETHING CAN BE DONE. *TR