NHTSA Complaint #10577102 — 2001 CHEVROLET IMPALA

THE IGNITION SWITCH BEGAN HAVING A "PASSLOCK" PROBLEM. ESSENTIALLY, ON A MORE REGULAR FREQUENCY, THE CAR WOULD NOT START BECAUSE IT THOUGHT IT WAS BEING STOLEN. A RESET PROCEDURE TOOK 15 MINUTES PLUS. FIXING THE PROBLEM REQUIRED THAT I REPLACE THE IGNITION SWITCH. I ARGUED THAT GM SHOULD FIX THIS PROBLEM AT THEIR EXPENSE SINCE IT WAS PREVALENT ON MANY GM MODELS AND MODEL YEARS (I ALSO HAD TO HAVE THIS SAME ISSUE FIXED ON A 2004 SATURN ION). IN ADDITION, I LISTED SEVERAL SITUATIONS WHERE THIS COULD BE A SAFETY ISSUE (CAR STOPPED ON RAILROAD TRACKS AND COULD NOT GET IT STARTED, COULD NOT START CAR IN PARKING LOT WHEN FACED WITH A BURGLARY, HAVING TO GET HELP FROM STRANGERS, ETC.) GM WOULD NOT HELP WITH THE ISSUE AND THE TOTAL COST WAS BORN BY ME. THE ABOVE SHOWS THAT GM IGNITION SWITCHES HAVE NOT ONLY HAD THE ISSUE RELATED TO TOO MANY KEYS ON A KEY CHAIN / BUMPS THAT MOVED IT OUT OF THE RUN POSITION. CUSTOMERS PAID MANY MILLIONS OF DOLLARS TO FIX THIS PASSLOCK / IGNITION SWITCH PROBLEM IN ORDER TO BE ABLE TO CONTINUE TO SAFELY OPERATE THEIR VEHICLES. I FEEL THAT THIS "PASSLOCK" RELATED IGNITION SWITCH ISSUE SHOULD BE LOOKED INTO ALONG WITH THE CURRENT IGNITION SWITCH RECALL. *TR