NHTSA Complaint #10575636 — 2013 BUICK REGAL

I PURCHASED A NEW 2013 BUICK REGAL E-ASSIST VEHICLE FROM THE GM DEALERSHIP IN ST. CATHARINES. WHEN I ATTEMPTED TO START MY NEW CAR AND DRIVE IT FOR THE FIRST TIME, TO MY SURPRISE AND DISMAY, THE EMERGENCY LIGHTS WENT OFF, WINDSHIELD WIPERS STARTED WIPING, AUDIBLE WARNING SOUNDS WENT OFF, AND THE CAR STARTED MAKING LOUD SCREECHING NOISES! THE VEHICLE SOUNDED AS IF IT WAS CRYING AND DYING! I WAS FRIGHTENED THAT THE VEHICLE WAS GOING TO EXPLODE IN MY GARAGE! I IMMEDIATELY EXITED THE CAR. WHEN I RETURNED TO THE VEHICLE A FEW MOMENTS LATER, ALL POWER WAS OFF IN THE VEHICLE. IT APPEARED AS IF THE VEHICLE HAD A POWER FAILURE. UPON DOING SOME RESEARCH ONLINE I FOUND THAT APPARENTLY, TO MY SURPRISE, THERE WAS A RECALL ON THE VEHICLE (RECALL # 13146) DUE TO A POTENTIAL MALFUNCTION ISSUE WITH THE GENERATOR CONTROL MODULE. APPEARS THAT MY VEHICLE WAS ONE OF THE VEHICLES AFFECTED BY THE DEFECTIVE GCM, HOWEVER THE VEHICLE WAS SOLD TO ME PRIOR TO HAVING THE GCM REPLACED! I AM EXTREMELY DISPLEASED THAT THE RECALL WAS NOT DEALT WITH BY THE DEALERSHIP! WHILE MY VEHICLE WAS TOWED TO THE GM DEALERSHIP AND SUCCESSFULLY REPAIRED, THIS SITUATION HAS CAUSED ME AN UNACCEPTABLE AMOUNT OF STRESS, EMOTIONAL TRAUMA, AND PHYSICAL SYMPTOMS SUCH AS HEART PALPITATIONS AND INSOMNIA! FOR THE PAST MONTH, I HAVE HAD PERPETUAL NIGHTMARES RELATED TO THIS E-ASSIST VEHICLE! I AM EVEN FRIGHTENED TO APPROACH THE VEHICLE AND START IT, FOR FEAR OF WHAT MIGHT HAPPEN AGAIN! I AM CONSTANTLY WORRIED THAT THE VEHICLE IS GOING TO EXPLODE OR CATCH FIRE! FURTHERMORE, I HAVE TRIED DRIVING THE CAR FOR SHORT DISTANCES DAILY, BUT I HAVE BEEN EXPERIENCING HEADACHES, ANXIETY, DIZZINESS, AND NUMBNESS WHILE DRIVING. DUE TO THE TRAUMA AND NEGATIVE HEALTH PROBLEMS (HEART PROBLEMS, INSOMNIA, ETC.) THAT I HAVE EXPERIENCED AS A RESULT OF THIS E-ASSIST VEHICLE, I AM IN THE PROCESS OF TRADING IN FOR A NON HYBRID. *TR