NHTSA Complaint #10573808 — 2012 JEEP WRANGLER ENGINE

Complaint Details

ODI Number	10573808
Vehicle	2012 JEEP WRANGLER
Component	ENGINE
Date of Incident	December 2, 2013
Date Filed	March 20, 2014
Mileage	18,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

WAS INFORMED IN DEC 2013 BY CHRYSLER THAT MY 2012 JEEP WAS IN NEED OF SAFETY RECALL N28/NHTSA 13V-234. HAVE BEEN WAITING 3 MONTHS SO FAR FOR PART OIL COOLER TUBE AND NO KNOWN DATE WHEN I CAN GET ONE INSTALLED. DEALER SAYS THEY CAN ONLY ORDER ONE OF THESE EVERY 14 DAYS...CHRYSLER CUSTOMER SERVICE SAYS THEY CAN ORDER 7 EVERY 14 DAYS TO AVOID SOME DEALERS HOARDING PARTS. MY VEHICLE HAS BEEN DEEMED UNSAFE. I NEED TO GET THIS REPAIRED. WHO CAN GET CHRYSLER TO RELEASE THE PARTS? THIS IS TERRIBLE CUSTOMER SERVICE. *TR

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