NHTSA Complaint #10573290 — 2007 LEXUS IS 250

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10573290
Vehicle	2007 LEXUS IS 250
Component	STRUCTURE:BODY
Date of Incident	March 25, 2011
Date Filed	March 18, 2014
Mileage	70,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

I PURCHASED A BRAND NEW 2007 LEXUS IS 250 FROM PARK PLACE LEXUS IN GRAPEVINE, TX. ABOUT TWO YEARS AGO, THE DASHBOARD PANEL STARTED TO GET VERY SOFT AND GUMMY DURING HOT DAYS. SMALL PIECES OF THE DASHBOARD PANEL CAME OFF EASILY. EVER SINCE, THE DASHBOARD PANEL HAS BEEN GETTING STICKY AND MELTING. THE MELTING DASHBOARD PANEL CAUSES A GLARE REFLECTION ON THE WINDSHIELD THAT PREVENTS THE DRIVER FROM BEING ABLE TO SEE ROAD CLEARLY WHILE DRIVING. IT'S A DANGEROUS SITUATION. LEXUS HAS REFUSED TO REPLACE THE DEFECTIVE DASHBOARD PANEL EVEN THOUGH THEY'RE FULLY AWARE OF THE ISSUE. *TR

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