NHTSA Complaint #10567462 — 2000 CHEVROLET MONTE CARLO

ON 1-6-14 MY CAR SET FIRE DUE TO A RECALL. I CALLE DTHE GM RECALL CENTER THE SAME DAY AND WAS TOLD TO HAVE THE CAR TOWED TO THE KEVIN WHITAKER DEALER WHICH I DID ON 1-11-14. FORUM 1-11-14 TO 1-20-14 I DID NOT HEAR BACK FROM THE DEALER SO I CALLED AND WAS TOLD THAT ALL THE INFO WAS SENT TO GM LEGAL DEPARTMENT. CALLED BACK ON 1-27-14 AND WAS TOLD THEY ARE TRYING TO DECIDE WHAT TO DO. CALLED BACK ON 2-4-14 STILL NO ANSWER. 2-5-14 NOTHING. CALLED BACK ON 2-6-14 AND WAS TO CALL THE PRODUCT ALLEGATION DEPT WITH INFO. I CALLED THE ALLEGATION DEPT AND PER [XXX] NOTHING WAS IN THE SYSTEM AND SHE NEEDED TO START A CLAIM. CALLED CHEVY ON 1-7-14 STILL NOTHING BACK BUT THE SAID GM HAD THE INFO. 1-10-14 SPOKE TO [XXX] AND [XXX] AND THEY WILL CALL CHEVY TO GET ALL THE INFO. ON 2-12-14 [XXX] WITH GM LEGAL DEPARTMENT CALLED STATING THAT DUE TO THE WARRANTY THE CAN NOT HELP ME WITH THE CAR CATCHING ON FIRE EVEN THOUGH IT WAS DUE TO A RECALL. MY CAR HAVE BEEN AT THE CHEVY DEALER AND SINCE 1-11-14 AND NOW THEY ARE TELLING ME EVERY DAY THAT THEY ARE TRYING TO HELP ME WITH A CAR. SOMETHING ABOUT A CUSTOMER LOYALTY CERTIFICATE AND THAT HAS BEEN SINCE 2-22-14. IT IS 3-5-14 AND I DIDN'T GET ANY HELP WITH ASSISTING ME WITH A CAR I HAD NOTHING TO DO WITH CATCHING ON FIRE. I AM RENTING AND PAYING FOR RIDES. I DO NOT NEED TO HAVE A BRAND NEW CAR! I JUST NEED A CAR. PLEASE.. ITS BEEN 2 MONTHS AND I DIDN'T PUT THE CAR ON FIRE IT WAS DUE TO GM RECALL!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR