NHTSA Complaint #10564728 — 2012 NISSAN MAXIMA

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10564728
Vehicle	2012 NISSAN MAXIMA
Component	STEERING
Date of Incident	January 30, 2014
Date Filed	February 17, 2014
Mileage	14,650 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

AS I WAS EXITING THE FREEWAY GOING TO MAKE A LEFT TURN ONTO AN OVERPASS, THE STEERING BECAME VERY HARD TO TURN ALMOST CAUSING ME TO GO STRAIGHT AHEAD HITTING THE WALL OF THE OVERPASS. AS I CAME TO THE NEXT STOPLIGHT A FEW FEET AHEAD TO PULL OVER INTO THE GAS STATION I COULD BARELY TURN THE CORNER. FIGHTING WITH THE STEERING I MANAGE TO PULL THE CAR OVER AND CONTACTED MY DEALERSHIP WHERE I PURCHASED THE CAR. THEY SENT A TOW TRUCK TO PICK UP THE CAR ON 1/30/2014 AND WAS DIAGNOSED WITH A FAILED POWER STEERING PUMP. IT IS NOW 2/18/2014 AND NOT ONLY DID I NOT GET MY CAR BACK FROM REPAIR, THEIR IS NOT EVEN AN ETA ON WHEN THE PART THAT IS NEEDED IS GOING TO BE IN STOCK. DEALERSHIP SERVICE DEPARTMENT INFORMED ME THAT IT LOOKS LIKE IT IS GOING TO TAKE APPROX A MONTH TO GET THE PART IN STOCK. I FIND THIS VERY UNACCEPTABLE. *TR

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