NHTSA Complaint #10564492 — 2002 TOYOTA TUNDRA

LAST YEAR MY SPARE TIRE AND HOLDING BRACKET TORE LOOSE FROM THE FRAME AND ONTO THE HIGHWAY. I WENT TO A LOCAL GARAGE TO FIND THE CAUSE OF THE PROBLEM AND WAS TOLD THAT THE FRAME IS SO CORRODED IT IS NOT SAFE TO DRIVE. LATTER WE LEARNED THAT THERE HAD BEEN TWO MAJOR SAFETY RECALLS ON THE 2002 TUNDRA.MANY WERE NOTIFIED OF THESE RECALLS AND HAD NEW FRAMES INSTALLED BY TOYOTA AT NO COST TO THE OWNERS. WE WERE NOT NOTIFIED OF THESE RECALLS BY THE DEALERSHIP WHERE WE BOUGHT THE TRUCK NOR BY TOYOTA CORPORATION.IN NOVEMBER 2013 WE WENT TO SHEPARD TOYOTA IN ROCKLAND WHERE WE BOUGHT THE TRUCK AND THEY TOLD US THAT THE RECALL HAD EXPIRED.I THEN SENT A LETTER BY CERTIFIED MAIL TO TOYOTA CUSTOMER EXPERIENCE CENTER ON DECEMBER 30, 2013. THEY DID NOT REPLY. THERE WERE 2 MAJOR SAFETY RECALLS ON MY TRUCK AND I WAS NOT NOTIFIED. *TR