NHTSA Complaint #10561802 — 2004 DODGE RAM 3500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10561802
Vehicle	2004 DODGE RAM 3500
Component	STEERING
Date of Incident	January 2, 2014
Date Filed	January 28, 2014
Mileage	96,660 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MT

Consumer Description

BILLION DODGE IN BOZEMAN, MT REPLACED THREE COMPONENTS (STEERING, DAMPER AND ARM) ON JANUARY 2, 2014. LAST WEEK I RECEIVED A RECALL NOTICE FOR THE REPLACEMENT PARTS FROM DODGE. THIS MORNING, THE SERVICE DEPARTMENT AT BILLION DODGE INSPECTED THE REPLACEMENT PARTS AND DECIDED A REPLACEMENT IS NECESSARY. HOWEVER, I WAS INFORMED THAT THE REPLACEMENT PART(S) WILL NOT BE AVAILABLE UNTIL JULY OF 2015. I CONTACTED CHRYSLER AND WAS INFORMED THAT THE REPLACEMENT PART(S) ARE NOT AVAILABLE. (1) THE DEALER INSTALLED THE DEFECTIVE PART(S) AFTER A RECALL HAD BEEN ISSUED. THIS IS NOT ACCEPTABLE. (2) WE MAY BE ABLE TO HAVE THE PART(S) REPLACED WITH PART(S) FROM ANOTHER MANUFACTURER, BUT MUST PAY FOR THE PARTS AND LABOR OURSELVES. THIS IS NOT ACCEPTABLE. *TR

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