NHTSA Complaint #10558058 — 2014 ACURA MDX

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 10558058
Vehicle 2014 ACURA MDX
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 400 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

THE INCLUDED INFOTAINMENT SYSTEM, WHICH IS NOW PREDOMINANTLY CONTROLLED BY A TOUCHSCREEN, IS INCREDIBLY SLOW, LAGGY, AND DANGEROUS TO OPERATE. THERE ARE MULTIPLE, ONGOING FAILURES WITH THIS SYSTEM - EVERY TIME I ENTER THE VEHICLE. AS HONDA/ACURA HAS REMOVED OR REPLACED PRIMARY-OPERATION BUTTONS (32 OUT OF 41, BY THEIR COUNT), THE MANDATE TO USE THE OTHER OPERATIONAL SYSTEM (TOUCHSCREEN AND JOG-DIAL) HAS INCREASED THE RISK OF SAFETY INCIDENTS, EXACERBATED BY A SLOW USER INTERFACE RESPONSE AND OFTEN-FAILING VOICE CONTROL SYSTEM. MY VEHICLE HAS BEEN IN THE DEALER ONCE, AND HAS BEEN WAITING FOR A SOFTWARE UPDATE FOR FIVE MONTHS. NEW VEHICLES HAVE AN UPDATED SOFTWARE LOAD, BUT ACURA REFUSES TO INSTALL IT. ACURA CLIENT RELATIONS HAS REFUSED TO PROVIDE UPDATES OR A SOLUTION. *TR

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