NHTSA Complaint #10557043 — 2007 MAZDA CX-7

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10557043
Vehicle	2007 MAZDA CX-7
Component	ENGINE
Date of Incident	November 10, 2013
Date Filed	December 23, 2013
Mileage	78,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

DECEMBER 2012 (AT ABOUT 64,000 MILES) DEALER REPLACED TIMING CHAIN UNDER EXTENDED WARRANTY BUT DIDN'T DO ANYTHING TO CORRECT INTERMITTENT POWER LOSS AND ENGINE HESITATION THAT I HAD COMPLAINED TO THEM AT THE TIME. NOVEMBER 2013 (AT ABOUT 78,000 MILES), THE CAR EXPERIENCED SEVERE LOSS OF POWER, STALLING AND HEAVY WHITE SMOKE FROM THE TAILPIPE. DEALER CLAIMED "OIL SLUDGE" CAUSED ENGINE AND TURBO FAILURE AND REFUSED TO BEAR ANY RESPONSIBILITY OR COST TO FIX. MAZDA USA ALSO REFUSED, CLAIMING THE PROBLEMS WERE DUE TO INSUFFICIENT OIL CHANGE BY THE CUSTOMER. SINCE WE CHANGE OIL REGULARLY, WE DON'T BUY MAZDA'S CLAIMS, ESPECIALLY WHEN THEY JUST OPENED UP THE ENGINE LESS THAN A YEAR AGO TO CHANGE THE TIMING CHAIN, AND AT THAT TIME DIDN'T CLAIM THERE WAS ANY "SLUDGE" INSIDE. SEEING MANY SIMILAR CUSTOMER COMPLAINTS ON THE INTERNET, IT SEEMS MAZDA HAS BEEN TRYING TO HIDE A SERIOIUS DESIGN AND/OR MANUFACTURING FLAW BY BLAMING THE CUSTOMERS AS THE CAUSE OF IT. ?*TR

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