NHTSA Complaint #10555679 — 2012 CHEVROLET SUBURBAN POWER TRAIN

Complaint Details

ODI Number	10555679
Vehicle	2012 CHEVROLET SUBURBAN
Component	POWER TRAIN
Date of Incident	November 12, 2013
Date Filed	December 11, 2013
Mileage	13,240 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

WHEN THE CAR IS COLD AND WENT ON THE FREEWAY AND AFTER ABOUT 20 TO 30 MINUTES OF DRIVING WHEN EXITING THE FREEWAY, THE TRANSMISSION, MAKES A CLUNK SOUND AND DOWNSHIFTS AND JERKS THE WHOLE CAR AND IT FEELS LIKE YOU ARE GOING THROUGH THE WINDSHIELD AND CAUSES WHIPLASH LIKE EFFECTS. LIKE SOMEONE HIT YOU IN THE BACK WITH A BASEBALL BAT. TOOK CAR IN TO SUBARU DEALER THEY TRIED REPROGRAMMING BUT IT DID NOT WORK. THIS IS A VERY SERIOUS SAFETY ISSUE THAT NEEDS TO BE ADDRESSED AND SUBARU DOES NOT HAVE ANY ANSWERS. *TR

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