NHTSA Complaint #10554920 — 2011 CADILLAC CTS

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number	10554920
Vehicle	2011 CADILLAC CTS
Component	WHEELS
Date of Incident	November 18, 2013
Date Filed	December 5, 2013
Mileage	20,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

MY HUSBAND WAS DRIVING IN OUR COMMUNITY, ABOUT 15 MPH. HE MADE A RIGHT HAND TURN AND THE CONTROL ARM SNAPPED IN HALF, THE WHEEL BROKE OFF AND THE FRAME CAME CRASHING TO THE GROUND. WE HAVE OWNED THE CAR FOR LESS THAN 3 WEEKS. AAA TOWED THE CAR TO THE NEAREST DEALERSHIP. THE DEALERSHIP REFUSES TO FIX THE CAR UNDER THE MANUFACTURER'S WARRANTY CLAIMING THAT THE CAR HAD TO HAVE BEEN IN AN ACCIDENT. WE HAVE NEIGHBORS WHO HEARD THE THUD AND CAME TO SEE WHAT HAPPENED. THERE WAS NO ACCIDENT/COLLISION. WE HAVE DRIVEN THE CAR A COUPLE HUNDRED MILES. THIS SHOULDN'T HAVE HAPPENED. CADILLAC TOLD US WE NEEDED TO FILE A CLAIM WITH OUR INSURANCE COMPANY. THE DEALERSHIP ESTIMATES $12,000 IN DAMAGE. *TR

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