NHTSA Complaint #10553041 — 2005 FORD FREESTAR ELECTRICAL SYSTEM

Complaint Details

ODI Number	10553041
Vehicle	2005 FORD FREESTAR
Component	ELECTRICAL SYSTEM
Date of Incident	November 4, 2013
Date Filed	November 20, 2013
Mileage	95,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IA

Consumer Description

MY WIFE HAD JUST LEFT WORK. ON A VERY BUSY STREET THE VAN UP AND DIED. RESTARTED IT AND HAD NO POWER TO GET UP TO SPEED. KEPT SHUTTING DOWN. MANAGED TO GET IN TO A PARKING LOT. HAD IT TOWED TO THE DEALERSHIP. AT FIRST WAS TOLD IT WAS THE TRANSMISSION. NOW, THEY SAY IT IS THE PCM. PCM HAS BEEN ON BACK ORDER FOR SOME TIME. FORD SAID IT WAS SHIPPED ON NOV. 13 2013. CALLED THE DEALERSHIP ON THE FOLLOWING FRIDAY AND NO PART. NO WAS TOLD THAT THERE IS AN EVEN LONGER WAIT TIME FOR THE PCM. HAVING A AFTERMARKET PCM INSTALLED. TWO WEEKS WITHOUT OUR VAN IS LONG ENOUGH. HOPE TO HAVE IT BACK ON FRIDAY THE 22ND OF 2013. HAVE TALKED TO FORD CUSTOMER CARE, THEY KNOW THERE IS A PROBLEM. HAVE READ THAT THE SEAL UNDER THE COWLING LETS GO AND WATER WILL DRIP DOWN ONTO THE PCM CONNECTION AND MESS UP THE PCM. *TR

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