NHTSA Complaint #10551577 — 2007 LEXUS RX HYBRID

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number	10551577
Vehicle	2007 LEXUS RX HYBRID
Component	STRUCTURE
Date of Incident	November 1, 2009
Date Filed	November 8, 2013
Mileage	18,760 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

RUBBER HANDLE PART TO OPEN THE HATCH BACK, BECAME GOOEY LIKE TAR, AND MADE A BIG MESS. DIFFICULT TO CLEAN OFF OF THINGS AND HANDS. PROGRESSIVELY WORSENED. TEMPORARY REPETITIVE SOLUTIONS WAS TO CUT TO FIT BLACK DUCT TAPE AND TOTALLY COVER THE MESS, BUT COULD STILL PRESS THE MECHANISM IF NECESSARY. MOSTLY USE REMOTE NOW OR THE BUTTON IN THE DRIVER'S SEAT. LAST DUCT TAPE APPLICATION IS WEARING OFF, AND I NEED TO GO IN TO LEXUS FOR A RECALL SERVICE, SO I DECIDED TO ASK THEM ABOUT IT, AND HOW MUCH IT WOULD COST. AMAZINGLY, THE SERVICE MAN KNEW OFF THE TOP OF HIS HEAD THAT THEY HAD THE PART IN STOCK, AND RECALLED HOW MUCH THE PART AND LABOR WOULD COST! SOUNDS LIKE THEY'VE HAD A LOT OF THESE REPLACEMENTS!!! OF COURSE I'M NOT UNDER WARRANTY RIGHT NOW. *TR

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