NHTSA Complaint #10544440 — 2003 TOYOTA RAV4

BASICALLY TOYOTA WILL NOT HONOR THE REPLACEMENT OF MY ECM BECAUSE I NOTIFIED THEM 10 AFTER THEIR "EXTENSION" HAD EXPIRED. I DID NOT RECEIVE ANY NOTIFICATIONS REGARDING THIS ISSUE. I SPENT A WEEK FROM MECHANIC TO MECHANIC, GETTING ESTIMATES. FINALLY SOMEONE TOLD ME ABOUT THE RECALL AND SUGGESTED I REACH OUT TO TOYOTA. THEY REFUSED TO MAKE AN EXCEPTION BECAUSE THE DELIVERY DATE TO THE ORIGINAL OWNER WAS 8/31/2003. THEY EVEN HAD THE PREVIOUS OWNER ON THEIR DATABASE. MY DAUGHTER PLEADED WITH THE ASSISTANT TO THE CEO AND SHE REFUSED TO EVEN REVIEW THIS AGAIN WITH HIM. I WAS VERY DISAPPOINTED WITH THIS DECISION AND NEED GUIDANCE AS TO WHAT IS LEGAL. THE DEFECTIVE COMPUTER WAS INSTALLED BY THEM AND SOLD TO THE CONSUMER WITH THIS PROBLEM. SHOULDN'T THEY BE RESPONSIBLE REGARDLESS OF THE TIMEFRAME THEY SET ON THEIR OWN? IT IS ABSURD TO HAVE THEM ADMIT IT WAS PART OF THE DIAGNOSTIC CODES THAT WERE THEIR FAULT, BUT SINCE I CALLED A WEEK LATER, THEY GOT OFF SCOTT FREE. PLEASE LET ME KNOW WHAT MY OPTIONS ARE. *TR