NHTSA Complaint #10544113 — 2005 CADILLAC SRX

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 10544113
Vehicle 2005 CADILLAC SRX
Component STEERING
Date of Incident
Date Filed
Mileage 75,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VT

Consumer Description

I OWN A 2005 CADILLAC SRX AWD V8. THERE WAS A POWER STEERING LEAK THAT OCCURRED APPROXIMATELY 9/2010 (DATE COULD BE OFF, BUT GM HAS THE OFFICIAL DATES/MILEAGE). THIS WAS SERVICED BY THE DEALER AND THEY REPLACED THE POWER STEERING RETURN LINE STATING THAT THIS IS A REGULAR OCCURRENCE IN THIS STYLE CADILLAC. I FILED A COMPLAINT WITH GM AT THE TIME BECAUSE I HAD TO RENT A CAR FOR 3 WEEKS AS THE PART WAS OUT OF STOCK AND IN PRODUCTION. GM AGREED TO PAY FOR MY RENTAL CAR. APPROXIMATELY 4/2013 THE SAME LEAK STARTED UNDER MY POWER STEERING RETURN LINE. I BROUGHT IT TO THE DEALER WHERE I WAS AGAIN TOLD THAT IT IS COMMON FOR THIS PART TO DEFAULT AND THAT THEY WOULD NEED TO REPLACE THE ENTIRE POWER STEERING RACK AS WELL AS THE POWER STEERING RETURN LINE AGAIN. THEY QUOTED ME APPROXIMATELY $2000. I AGAIN FILED A COMPLAINT WITH GM AND THEY SAID THOUGH IT IS A COMMON PROBLEM THEY WERE NOT WILLING TO PAY ANY COST FOR REPAIR. I HAVE A MUTUAL FRIEND WHO OWNS THE SAME STYLE CADILLAC SRX AS I DO AND THE SAME PROBLEM JUST HAPPENED TO HIM. HE WAS ADVISED BY THE DEALER THAT HE WOULD NEED TO REPLACE THE POWER STEERING RACK AND RETURN LINE FOR A COST OF APPROXIMATELY $2000. I BELIEVE THERE IS A HUGE RISK IN ALLOWING THESE VEHICLES TO REMAIN ON THE ROAD IF THEY HAVE PS PROBLEMS. MY VEHICLE EVEN AFTER HAVING THE LINE FIXED IS AGAIN SPEWING POWER STEERING FLUID ALL OF MY ENGINE PARTS AND DRIPS ONTO MY AXLE. IF I AM STOPPED WITH MY CAR ON, YOU CAN SEE SMOKE RISING AND THERE IS A BURNING SMELL COMING FROM THE AFFECTED AREA. PLEASE HELP! *TR

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