NHTSA Complaint #10542760 — 2012 TOYOTA PRIUS

THE WINDSHIELD CAUSES MOST LIGHT SOURCES, PARTICULARLY LED LIGHTS, STREET LIGHTS, AND ONCOMING HEADLIGHTS (BASICALLY ANY BRIGHT LIGHT SOURCE), TO APPEAR WITH A "GHOSTING" IMAGE. THE "GHOSTING" APPEARS IN THE WINDSHIELD VERTICALLY BELOW THE LIGHT SOURCE AS ONE, TWO, OR EVEN THREE IMAGES. THE DEALER HAS REPLACED THE WINDSHIELD TWICE ALREADY, BUT THERE HAS BEEN NO IMPROVEMENT. IN FACT, THE FIRST AND SECOND REPLACEMENTS ARE WORSE THAN THE ORIGINAL. I ALSO OWN A 2008 TOYOTA SIENNA, AND I DRIVE VARIOUS CHEVY EQUINOXES AND FORD ESCAPES WHERE I WORK - I DO NOT EXPERIENCE THE "GHOSTING" EFFECT IN THOSE VEHICLES. PERSONNEL FROM THE DEALER'S SERVICE DEPARTMENT AS WELL AS REPRESENTATIVES FROM TOYOTA HAVE ALSO OBSERVED THIS PHENOMENA WITH THE WINDSHIELDS IN MY PRIUS PLUG-IN. I WAS TOLD BY A REPRESENTATIVE IN THE SERVICE DEPARTMENT AFTER THE LAST REPLACEMENT THAT EVEN THE TOYOTA ENGINEERS WEREN'T HAPPY WITH THE REPLACEMENT. IT HAS NOW BEEN TWO WEEKS SINCE THE LAST WINDSHIELD WAS INSTALLED. I NOTIFIED THE SERVICE DEPARTMENT (DURING MY DRIVE HOME THAT SAME DAY) AT THE DEALERSHIP THAT THE WINDSHIELD WAS UNSATISFACTORY, AND I WAS TOLD THAT THEY WOULD NOTIFY ME WHEN TOYOTA DECIDED WHAT TO DO ABOUT IT NEXT. TO DATE NOT ONLY HAVE I HEARD NOTHING, BUT THE LAST THREE PHONE CALLS TO THE SERVICE ADVISER HAVE GONE TO VOICE MAIL, AND I RECEIVED NO REPLY. *TR