NHTSA Complaint #10542464 — 2006 JEEP COMMANDER

IT SADDENS ME TO WRITE THIS LETTER CONCERNING THE POOR SERVICE I RECEIVED ON MY 2006 JEEP COMMANDER AT ONE OF YOUR DEALERSHIPS. I PURCHASED THE CAR LAST NOVEMBER IN MANASSAS, VA, AND THE CAR RAN GREAT UP UNTIL ABOUT A MONTH AGO, WHEN ALL OF THE INDICATOR LIGHTS WOULD COME ON AND THEN THE CAR WOULD ABRUPTLY SHUT-OFF. THIS BEHAVIOR WENT ON FOR ABOUT A WEEK AND THEN I TOOK IT TO THE DEALER (DARCARS CHRYSLER JEEP DODGE OF NEW CARROLLTON) LOCATED AT X YOUR JEEP SERVICE CENTER DIAGNOSED THE PROBLEM TO BE THE PCM ASSEMBLY WHICH COST ABOUT 800.00, AND WAS NOT COVERED BY MY EXTENDED WARRANTY. AFTER NEGOTIATING WITH THE GWC WARRANTY COMPANY, THEY AGREED TO PAY HALF, WHICH WAS 500.00 AND WE PAID THE BALANCE OF 577.00. AFTER AUTHORIZING THE REPAIR, I WAS CALLED ON SATURDAY, AUGUST 17TH TO PICK UP THE VEHICLE. IRONICALLY, WHEN I GOT IN THE VEHICLE, IT WOULDN'T START., SO THE MECHANIC HAD TO GIVE ME A JUMP. AFTER HAVING THE CAR HOME FOR A FEW DAYS, THE PROBLEM RE-APPEARED AGAIN. THE SAME EXACT SYMPTOMS! I CALLED THE JEEP DEALERSHIP AND THE SERVICE CENTER MANAGER, LEO, TOLD ME TO BRING THE CAR BACK. THIS TIME I REQUESTED A RENTAL CAR SO I COULD CONTINUE TO GO TO WORK WHILE THEY DIAGNOSE MY CAR AGAIN. THEY KEPT MY CARE THROUGH THE LABOR DAY HOLIDAY AND INFORMED ME IT WAS MY BATTERY. THIS DOESN'T MAKE SENSE. I NEVER HAD A PROBLEM WITH THE BATTERY UNTIL THEY STARTED WORKING ON THE CAR, SO I HAD TO PAY AN ADDITIONAL 277.00 (INCLUDING CAR RENTAL CHARGES) FOR A NEW BATTERY. I PICKED UP THE CAR YESTERDAY, SEPTEMBER 5, 2013, AND THIS MORNING, I BROUGHT MY DAUGHTER TO SCHOOL AND THE PROBLEM OCCURRED AGAIN! I AM BEYOND UPSET AND FRUSTRATED. I HAVE SPENT OVER 800.00, AND MY CAR IS STILL NOT RELIABLE.