NHTSA Complaint #10538240 — 2013 FORD EXPLORER
ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA
Complaint Details
| ODI Number | 10538240 |
| Vehicle | 2013 FORD EXPLORER |
| Component | ELECTRONIC STABILITY CONTROL (ESC) |
| Date of Incident | |
| Date Filed | |
| Mileage | 1,859 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | HI |
Consumer Description
I HAVE A 2013 EXPLORER SPORT WHICH I PURCHASED NEW FROM THE DEALER 2 MONTHS AGO. ON THE MORNING OF 8/15/2013 I WAS TURNING LEFT INTO A PARKING LOT AFTER COMING TO A COMPLETE STOP ON A ROAD, GOING LESS THAN 10MPH. AS I ACCELERATED AND TURNED MY WHEEL LEFT THE POWER STEERING FAILED COMPLETELY MAKING IT ALMOST IMPOSSIBLE TO TURN THE WHEEL AND THE WARNING LIGHTS ON THE DASH CAME ON FOR THE ADVANCETRAC AND THE STABILITY CONTROL. I WAS ABLE TO STEER THE VEHICLE INTO A PARKING SPOT AND PUT IT IN PARK. I TURNED THE VEHICLE OFF, WAITED A MINUTE OR TWO AND TURNED IT BACK ON WITHOUT RESOLUTION OF THE SYMPTOMS. I LOOKED UP THE WARNING LIGHTS IN THE OWNERS MANUAL AND IT SAID TO HAVE IT SERVICED IMMEDIATELY. I HAD MY EXPLORER TOWED TO THE CLOSEST FORD DEALER. THE DEALERSHIP STATES THAT THEY HAVE DRIVEN THE VEHICLE OVER 100 MILES IN THE PAST WEEK AND A HALF WITHOUT THOSE PROBLEMS OCCURRING AGAIN. I'VE READ SEVERAL ARTICLES ABOUT FAULTY EPAS SYSTEMS, NONE FROM 2013 EXPLORERS YET. THE FORD ENGINEERS HAVE TOLD THE DEALERSHIP TO RETURN THE VEHICLE TO ME AND 'SEE IF IT HAPPENS AGAIN'. I ASKED THE DEALERSHIP TO PUT ANOTHER 200 MILES OR SO ON THE VEHICLE TO SEE IF THE PROBLEM OCCURS AGAIN WHILE I SEEK INFORMATION FROM FORD. *JS
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