NHTSA Complaint #10536248 — 2004 INFINITI FX35

I BROUGHT A 2004 INFINITI FX35 IN 2010 AND I LOVE THIS SUV BUT THE ONLY ISSUE I HAVE IS THE DASHBOARD BUBBLED UP LIKE IT HAD BLISTERS. I CALLED AN INFINITI DEALER IN ALEXANDRIA VIRGINIA TO SEE IF THERE HAD BEEN A RECALL ON THE DASHBOARD AND I TALK TO [XXX] AND HE TOLD ME YES AND HE IS WILLING TO CHANGE THE DASHBOARD IF I GET APPROVAL FROM INFINITI CONSUMER AFFAIRS. APRIL 8, 2013, I CALLED AND TALKED TO A REP NAME [XXX] AND EXPLAIN THAT MY DASHBOARD HAVE BUBBLED UP LIKE IT HAD BLISTERS AND SHE TOLD ME SHE WILL GET BACK WITH ME IN 2 DAYS. WHEN SHE GOT BACK WITH ME I WAS VERY UNHAPPY WITH THE RESPONSE SHE GAVE THAT THEY WILL NOT REPLACE THE DASHBOARD. I CALL BACK LEFT A MESSAGE ASKING [XXX] PLEASE SEND ME AN EMAIL OR SEND ME A LETTER EXPLAINING WHY. THIS IS INFINITI E-MAIL RESPONSE. THANK YOU FOR ALLOWING US AN OPPORTUNITY TO REVIEW YOUR CONCERNS REGARDING YOUR 2004 FX INFINITI. INFINITI REALIZES SITUATIONS MAY OCCUR WITH YOUR INFINITI VEHICLE THAT, UNFORTUNATELY, FALL OUTSIDE OF THE PARAMETERS OF THE NEW VEHICLE LIMITED WARRANTY PROVIDED WITH YOUR VEHICLE. AS A COMPANY INTERESTED IN WINNING LIFETIME CUSTOMERS, INFINITI APOLOGIZES FOR ANY INCONVENIENCE YOU MAY HAVE EXPERIENCED, AND WE ARE PLEASED YOU TOOK THE TIME TO CONTACT US REGARDING THE SITUATION.?INFINITI CAREFULLY CONSIDERED YOUR REQUEST DURING A REVIEW OF ALL OF THE AVAILABLE FACTS PERTAINING TO YOUR SPECIFIC SITUATION. INFINITI IS UNABLE TO OFFER FINANCIAL ASSISTANCE WITH THE REPAIR OF THE DASHBOARD DUE TO THE VEHICLE BEING OUTSIDE OF THE NEW VEHICLE LIMITED WARRANTY. WE REALIZE THIS MAY NOT BE THE ANSWER YOU WERE LOOKING FOR, BUT WE HOPE THAT YOU UNDERSTAND OUR POSITION. I NEVER RECEIVED A WARRANTY LETTER FROM INFINITI AT ALL. I THOUGH INFINITI STAND BY THEIR BRAND TO ENSURE THE SAFETY AND PERFORMANCE OF THEIR VEHICLES. I WANT TO KNOW WHO TO CONTACT TO GET THIS MATTER RESOLVED. THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR