NHTSA Complaint #10533256 — 2011 CHEVROLET IMPALA

FOR SEVERAL WEEKS, THE INDICATOR ON MY VEHICLE WILL ALERT ME "SERVICE TRACTION CONTROL; REDUCING ENGINE POWER". AT FIRST I THOUGHT THIS WAS JUST A GLITCH, UNTIL IT KEPT HAPPENING OVER AND OVER AND OVER AGAIN. THERE ARE DAYS WHEN THE INDICATOR WILL GO OFF AND REMAIN OFF FOR A WEEK OR TWO, BUT THEN IT WILL ALL OF A SUDDEN COME BACK ON AND REMAIN ON FOR A WEEK OR SO. I GET MY VEHICLE SERVICED REGULARLY. I HAVE CONTACTED GM DEALERSHIP AFTER DEALERSHIP, AND THEY HAVE ALL TOLD ME THERE IS NOTHING THEY CAN DO. FINALLY, I ASKED FOR THE CORPORATE OFFICE NUMBER [XXX]. I CALLED GM'S CORPORATE OFFICE (REFERENCE#: [XXX]) AND WAS TOLD THAT MY POWERTRAIN WARRANTY IS STILL GOOD BUT MY BUMPERTOBUMPER WARRANTY HAS EXPIRED DUE TO THE MILEAGE. I ADVISED THE REPRESENTATIVE ([XXX]) THAT I HAD GOOGLED THIS INFORMATION TO FIND OUT WHAT WAS GOING ON AND THIS APPEARS TO BE A KNOWN ISSUE WITH CHEVY IMPLALA'S, AND I ASKED WHY HASN'T GM PUT OUT A RECALL ON THIS ISSUE. SHE THEN TELLS ME THAT I NEED TO PAY AND GET A DIAGNOSTIC CHECK TO DETERMINE THE ACTUAL ISSUE. MY QUESTION TO HER IS "WHY SHOULD I OR ANY CUSTOMER HAVE TO PAY FOR SOMETHING THAT IS A REPORTED KNOWN ISSUE?" THERE REPRESENTATIVE CONTINUED TO APOLOGIZE AND TELL ME THERE WAS NOTHING THAT GM COULD DO BECAUSE THIS WAS NOT A KNOWN ISSUE. I REFERENCED THERE REPRESENTATIVE TO RESEARCH FOR HERSELF [XXX] AND SHE CONTINUED TO TELL ME THERE WAS NOTHING THEY COULD DO. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).