NHTSA Complaint #10532345 — 2008 JEEP LIBERTY

I WAS DRIVING DOWN THE ROAD WITH MY 9 YEAR OLD GRANDSON IN THE JEEP. IT IS ALWAYS SOUNDS VERY WINDY IN THE TRUCK WHEN DRIVING. I WAS GOING ABOUT 25 MILES AN HOUR AND THE FRONT OF THE TOP FLEW BACK. IT SCARED THE HECK OUT OF US. I WAS ABLE TO PULL OVER AND WHEN I TRIED TO SHUT THE SKY RIDER/RETRACTABLE TOP IT WOULD NOT GO. SO I PULLED IT FRONTWARDS WITH MY HANDS AND DROVE VERY SLOW TO MY DAUGHTERS. MY SON IN LAW AND MY DAUGHTER WERE LOOKING AT IT AND WE COULD NOT GET IT TO WORK. SO WE PUT A BUGGY CORD AROUND IT TO HOLD IT DOWN UNTIL I COULD HAVE TO A PLACE THAT COULD FIX IT.. I WENT TO SEE HIM AT 8 AM THE NEXT MORNING AND HE SAID HE HAS 2 OF THEM IN HIS SHOP RIGHT NOW AND HE ALSO SAID HE HAS MANY OF THEM IN HIS SHOP EVERY WEEK WITH THE SAME PROBLEM HE ALSO TOLD ME THAT. CHRYSLER KNOWS THIS IS A HUGE PROBLEM WITH THESE JEEPS THAT HAVE THE RETRACTABLE TOPS/ SKY RIDER . I ALSO WENT ON LINE AND THERE ARE A LOT OF COMPLAINTS IN REGARDS TO THESE TOPS DOING THE SAME THING. I WAS TOLD THAT IT COST $2,100.00 DOLLARS TO FIX. THEY NEED TO REPLACE THE WHOLE RACK.I DON'T UNDERSTAND WHY THEY WOULD USE PLASTIC PARTS FOR SUCH A IMPORTANT THING ON YOUR CAR IS A ROOF. HE TOLD ME TO CALL CHRYSLER.. WELL I CALLED AND SPOKE TO A SUPERVISOR MACK KELLY AT MASSEY YARDLEY HE SAID THE WARRANTY IS UP. WE WENT BACK AND FOURTH ABOUT THE TOP AND I SAID TO HIM, BUT YOU KNOW THIS IS A BIG PROBLEM SO WHY WOULD YOU NOT FIX IT? HE SAID, "YUP IT IS A BIG PROBLEM "BUT THE WARRANTY IS UP. I ASKED TO SPEAK WITH SOMEONE HIRE UP AND HE SAID THERE IS NO ONE ELSE HIRE THEN HIM. I ALSO WENT ON LINE AND SAW A BULLETIN RECALL AND IT STATES THAT THEY KNOW THIS IS A PROBLEM WHEN THEY MADE THIS VEHICLE. I DON'T UNDERSTAND THAT THEY KNOW IT IS A SAFETY ISSUE ?? WE ARE VERY LUCKY NO ONE GOT HURT OR KILLED. THEY SHOULD FIX THE SKY RIDER/RETRACTABLE TOP BEING THEY KNOW IT IS A SAFETY PROBLEM!!! *TR