NHTSA Complaint #10523853 — 2001 MERCURY SABLE

TL* THE CONTACT OWNS A 2001 MERCURY SABLE. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE COIL SPRING BROKE. THE CONTACT WAS ABLE TO DRIVE ONTO THE EMERGENCY LANE WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. THE CONTACT NOTIFIED THE MANUFACTURER REGARDING NHTSA RECALL CAMPAIGN ID NUMBER: 04V332000 (SUSPENSION) AND WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN THE RECALL, BUT THAT IT WOULD NOT BE REPAIRED BECAUSE IT WAS A 2001 MODEL AND EVEN THOUGH THE RECALL WAS ISSUED IN 2004 AND HAD BEEN 10 YEARS SINCE THE VEHICLE WAS MADE. THE FAILURE AND CURRENT MILEAGE WAS 74,000. *TR