NHTSA Complaint #10523011 — 2009 FORD ESCAPE

I PURCHASED A 2009 CERTIFIED USED FORD ESCAPE LIMITED IN OCTOBER 2012. IN FEBRUARY 2013, MY VEHICLE BEGAN TO STUTTER WHEN SLOWING DOWN AT STOP LIGHTS, ETC. I TOOK MY TRUCK INTO A FORD DEALERSHIP AND THEY SAID IT WAS AN ISSUE WITH THE ENGINE AND IT WAS COVERED UNDER MY WARRANTY. IN MAY, MY VEHICLE STARTED EXHIBITING THE SAME SYMPTOMS EXCEPT THIS TIME IT ACTUALLY BEGAN TO SHUT OFF WHEN SLOWING DOWN AT STOP SIGNS AND STOP LIGHTS. ONE DAY I WAS DRIVING AND IT BEGAN TO SLOW DOWN, STUTTER TO THE POINT OF JERKING, AND IT COMPLETELY SHUT OFF. I ENDED UP HAVING TO PULL OVER, EVEN ON THE FREEWAY. AFTER IT SHUT OFF, IT WOULD TURN ON AFTER LEAVING IT OFF FOR A MINUTE OR TWO. I TOOK MY VEHICLE BACK INTO THE SAME DEALER THAT REPAIRED IT IN FEBRUARY BECAUSE I THOUGHT IT WAS THE SAME ISSUE BUT WORSE. THEY EXAMINED IT AND SAID THAT IT WAS AN ISSUE WITH THE THROTTLE BODY AND THAT IT IS NOT COVERED UNDER MY WARRANTY. THEY ALSO INFORMED ME THAT THE PART WAS ON BACK ORDER. I PAID $106 TO HAVE IT EXAMINED AND WAS TOLD THAT IT WOULD BE APPROXIMATELY $508 TOTAL TO REPAIR AND THAT THE PART WAS ON BACK-ORDER AND WOULD NOT BE FOR TWO WEEKS. I CALLED BACK AND ADVISED THE CUSTOMER SERVICE REP THAT I WANTED TO PROCEED WITH HAVING MY VEHICLE REPAIRED. WE GOT OFF THE PHONE AND LATER THAT AFTERNOON, I RECEIVED A CALL STATING THAT PART WAS NEVER ORDERED AND THAT I NEEDED TO PAY FOR THE PART IN ADVANCE, $172. I RESEARCHED ONLINE AND SAW THAT FORD HAS HAD MULTIPLE COMPLAINTS REGARDING THROTTLE BODIES. IT SEEMS AS THOUGH I'M PAYING FOR A REPAIR THAT I SHOULD NOT HAVE TO. I HAVE NOT BEEN ABLE TO DRIVE MY CAR FOR TWO WEEKS BECAUSE IT IS TOO DANGEROUS TO DRIVE. THE DEALER OFFERED NO OTHER ALTERNATIVES OUTSIDE OF RENTING A CAR WHICH IS EXTREMELY EXPENSIVE FOR A TWO WEEK RENTAL. THANKFULLY, I'VE BEEN ABLE TO BORROW A CAR. *TR