NHTSA Complaint #10516218 — 2014 MAZDA CX-5

VISIBILITY:WINDSHIELD issue reported to NHTSA

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Complaint Details

ODI Number	10516218
Vehicle	2014 MAZDA CX-5
Component	VISIBILITY:WINDSHIELD
Date of Incident	April 7, 2013
Date Filed	June 11, 2013
Mileage	1,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

ABOUT 3 WEEKS AFTER BUYING THE VEHICLE NEW, A PEBBLE HIT AND CRACKED MY FRONT WINDSHIELD WHILE DRIVING ON THE HIGHWAY. IT RESULTED IN A 24" CRACK WHICH REQUIRES WINDSHIELD REPLACEMENT. THAT INCIDENT, BY ITSELF, IS NOT OUT OF THE ORDINARY. MY CONCERN IS DUE TO THE FACT THAT THE WINDSHIELD GLASS HAS SINCE BEEN ON BACKORDER FROM MAZDA FOR 7 WEEKS. THIS IS A NEW MODEL. EITHER THEY ARE HAVING EXCESSIVE WINDSHIELD BREAKAGE OR THEY HAVEN'T PRODUCED ENOUGH REPLACEMENT PARTS FOR THEIR NEW VEHICLES. EITHER WAY, IT'S A SAFETY PROBLEM. THERE IS NO THIRD PARTY GLASS SUPPLIER THAT MAKES THIS WINDSHIELD, AS IT IS APPARENTLY A NEW MODEL, NECESSITATED BY THE OPTIONAL "SMART CITY BRAKING" FEATURE (USING A LASER SENSOR THROUGH THE WINDSHIELD) UNIQUE TO MY TRIM LINE AND NEW IN 2014. *TR

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