NHTSA Complaint #10509211 — 2007 CHEVROLET SUBURBAN

THE OIL WAS 1 1/2 QUARTS LOW AFTER ONLY 900 MILES. THEY FILLED IT UP AND AGAIN IN OCT, IT WAS 1 QUART LOW AFTER ONLY 700 MILES. I HAD A TERRIBLE FAMILY TRAGEDY IN DEC AND WAS UNABLE TO GET MY CONSUMPTION DOCUMENTED HOWEVER, I DID HAVE AN OIL CHANGE. I AM NOT SURE WHAT HAPPENED AND WHY IT WAS NOT DOCUMENTED BUT, I WAS TOLD THAT THE OIL TAG WAS "MISSING" AND THAT THEY WERE STARTING A NEW TAG. IN FEB I WENT AGAIN FOR AN OIL CHANGE. ON APRIL 15TH MY OILING CAME ON STATING MY OIL WAS LOW AND NEEDED AN OIL CHANGE. ON APRIL 16TH I NOTICED MY TRUCK START TO HESITATE AND CHUG AFTER TAKING OFF FROM A STOP LIGHT OR STOP SIGN. I THOUGH PERHAPS IT WAS BAD GAS. I USED THE REST OF THE TANK AND FILLED UP ON APRIL 18TH. ON APRIL 19TH I NOTICED IT WAS STILL HESITATING AND GETTING WORSE, NOW IT WAS NOT ONLY AFTER COMING TO A COMPLETE STOP, IT WAS RANDOM AND MORE FREQUENT. THE MORNING OF APRIL 20TH I CALLED AL SERRA AND TOLD THEM I WAS SCARED AND FELT LIKE IT WAS A DANGER TO DRIVE MY 5 CHILDREN AROUND IN FEAR THAT WE WOULD LOSE POWER ON THE HIGHWAY OR GETTING ON THE HIGHWAY OR IN THE MIDDLE OF AN INTERSECTION. THE SERVICE REP STATED THEY COULD NOT GET MY TRUCK IN UNTIL TUESDAY. I WAS NOT HAPPY WITH THAT ANSWER AND VISITED A LOCAL MECHANIC. UPON MY ARRIVAL I TOLD MY MECHANIC THAT MY CAR WAS HESITATING AND LOSING POWER. THE MECHANIC TEST DRIVE THE VEHICLE AND CAME BACK TO TELL ME THE OIL WAS BONE DRY. HE STATED THAT IF I HAD DRIVEN MUCH FURTHER, THE ENGINE WOULD HAVE SEIZED. HE WANTED ME TO HOW THE VEHICLE TO AL SERRA E NO HELP AND STRANDED WITH MY 5 CHILDREN. NOW, THIS HAS BEEN AN ONGOING PROBLEM SINCE JANUARY OF 2012. OF COURSE, MY FACTORY WARRANTY HAS NOW RUN OUT AND IT IS 3 MONTHS PAST THE WARRANTY OF THE REPAIRS THAT WERE MADE. HOWEVER, THE ONGOING PROBLEM WAS DOCUMENTED PRIOR, MUCH PRIOR, TO THE REPAIR WARRANTY RUNNING OUT. OIL CONSUMPTION GM IGNORING PROBLEM. *TR