NHTSA Complaint #10505185 — 2008 TOYOTA SIENNA

PASSENGER DOOR ON OUR 2008 SIENNA MINIVAN WOULD NOT LATCH SHUT. NOTHING WAS JAMMED IN IT. WE PRESSED THE AUTOMATIC DOOR BUTTON SEVERAL TIMES AND FINALLY IT LATCHED. THE NEXT DAY IT WOULD NOT OPEN. YOU COULD HEAR THE MOTOR TRYING BUT IT WOULD NOT OPEN WHEN YOU PRESSED ANY BUTTONS OR MANUALLY. AGAIN WE PRESSED THE BUTTON MULTIPLE TIMES AND FINALLY IT MADE A POPPING NOISE AND RELEASED. THE DOOR OPENED A FEW INCHES AND NOW THE CABLE INSIDE WAS BROKEN AND HANGING DOWN. THE DOOR NO LONGER AUTOMATICALLY OPENS AND CLOSES AND THE CABLE IS STILL HANGING FROM THE DOOR. WE TOOK THE VAN TO THE DEALER WITH AN AUTOMATIC SLIDING DOOR RECALL LETTER WE RECEIVED FROM TOYOTA. THE DEALER STATED THE PART THAT BROKE ON OUR VAN WAS NOT COVERED IN THE RECALL. THEY SAID IT WOULD COST OVER $1,000.00 TO FIX. WE HAD THEM PUT DOOR BACK TOGETHER BECAUSE WE DID NOT WANT TO PAY FOR THE REPAIR UNTIL WE DO MORE RESEARCH ON THE PROBLEM. *TR