NHTSA Complaint #10502035 — 2005 TOYOTA HIGHLANDER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10502035
Vehicle	2005 TOYOTA HIGHLANDER
Component	STEERING
Date of Incident	February 8, 2011
Date Filed	March 7, 2013
Mileage	70,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

IN FEB 2011 MY TOYOTA DEALER, WILDE TOYOTA, INSTALLED 4 BRAND NEW TIRES ON MY 2005 HIGHLANDER. THEY PERFORMED AN ALIGNMENT AS WELL. SINCE THEN MY STEERING WHEEL HAD BEEN OFF CENTERED. WHEN I DRIVE STRAIGHT I HAVE TO HOLD MY STEERING WHEEL SLIGHTLY TO THE LEFT. WILDE TOYOTA TRIED TO FIX THIS ISSUE 4 SEPARATE TIMES WITHOUT SUCCESS. A TOYOTA FIELD TECH CAME OUT TO INSPECT THE VEHICLE AND STATED THAT ITS SET TO FACTORY SPECS. AFTER HE MADE SOME MINOR ADJUSTMENTS THE STEERING WHEEL HAS TO BE HELD TO THE RIGHT SIDE NOW INSTEAD OF THE LEFT SIDE IN ORDER TO DRIVE STRAIGHT. THE FIELD TECH DECLINED TO SPEAK TO ME DIRECTLY. I CONTACTED TOYOTA CORPORATE. THEY ARE NOT ALLOWING ME TO HAVE A SECOND OPINION BY ANOTHER FIELD TECH. I FEEL THAT I AM DRIVING AN UNSAFE VEHICLE. *TR ## VIN FAILED ##

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