NHTSA Complaint #10499673 — 2013 HONDA PILOT

2013 HONDA PILOT TOURING 4WD PURCHASED ON 2/2. BRAND NEW, ONLY 5 MILES. AFTER 3 DAYS OF OWNING, MY WIFE WAS DRIVING TO WORK IN IT, AND THE CHECK ENGINE LIGHT STARTED FLASHING AND THE ENGINE RAN VERY ROUGH. SHE PULLED OVER, TURNED THE CAR OFF AND RESTARTED IT AFTER A MIN OR 2 OF WAITING AND IT RAN NORMAL. SHE THEN CONTINUED HER DRIVE TO WORK WITHOUT ISSUE. A FEW DAYS AFTER THAT, I HAD THE SAME ISSUE. AFTER ABOUT A WEEK, I DETERMINED THAT AFTER A COLD START, IF YOU WENT UP TO AROUND 2800-3000 RPM, THEN ENGINE WOULD RUN VERY ROUGH AND CHECK ENGINE WOULD FLASH UNTIL YOU SHUT THE CAR DOWN. SINCE I COULD REPLICATE THE ISSUE, I CALLED FOR A SERVICE APPOINTMENT. BEFORE WE WERE ABLE TO GET TO THE SERVICE APPOINTMENT, THE CHECK EMISSIONS SYSTEM LIGHT ALSO TRIGGERED. ON MONDAY 2/18, WE TOOK THE VEHICLE IN FOR SERVICE AND GOT A LOANER ACCORD. ON MONDAY, THE CALL FROM THE DEALER WAS, NOTHING IS WRONG. I ASKED IF THEY DID IT AFTER A COLD START SINCE MY WIFE SAID THAT WHEN DROPPING THE CAR OFF. UH, NO, SO THEY KEPT THE CAR. TUESDAY MORNING THEY SAID THERE WAS AN ISSUE. THEY TOLD ME THAT THE OIL PUMP IN THE VEHICLE WAS TURNING OUT TOO MUCH OIL PRESSURE WHICH WAS TRIGGERING SOME SENSORS IN THE VCM SYSTEM. THIS WAS CAUSING IT TO NOT WORK PROPERLY. THEY SAID THEY WOULD ORDER A REPLACEMENT OIL PUMP AND I'D BE ON MY WAY. LATER ON WEDNESDAY, THEY CALLED BACK TO SAY THEY WERE ON BACKORDER AND I'D HAVE TO WAIT A FEW MORE DAYS. ON THURSDAY, THEY CALLED BACK TO SAY THEY WON'T HAVE A REPLACEMENT OIL PUMP UNTIL APRIL. THE HONDA FACTORY REP SAID TO ORDER A NEW SHORTBLOCK AS A REPLACEMENT AS IT HAS AN INSTALLED OIL PUMP. *TR