NHTSA Complaint #10478002 — 2012 TOYOTA FJ CRUISER STEERING

Complaint Details

ODI Number	10478002
Vehicle	2012 TOYOTA FJ CRUISER
Component	STEERING
Date of Incident	August 31, 2012
Date Filed	September 30, 2012
Mileage	7,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

DURING SPEEDS OF 55-65 THE STEERING WHEEL STARTS TO SHIMMY. WE TOOK VEHICLE INTO OUR LOCAL SERVICE DEALER (NOT TOYOTA) AND WAS TOLD IT WAS A REAR CONTROL ARM BUSHING. WE THEN TRAVELED 2 HOURS TO THE NEAREST TOYOTA DEALERSHIP (THE ONE WHERE WE BOUGHT THE VEHICLE) AND WERE TOLD IT NEEDED A ROAD FORCE BALANCING AND IT WOULD NOT BE COVERED UNDER WARRANTY BECAUSE THEY WERE NOT STOCK TIRES. AFTER EXPLAINING TO THE DEALERSHIP THAT THIS WAS A WELL NOTED PROBLEM WITH THESE VEHICLES WE WERE TOLD THAT THEY WOULD NOT PERFORM THE ROAD FORCE BALANCING AT ALL BECAUSE OF THE STYLE OF TIRES WE HAD AND THAT IT WOULD NOT DO ANY GOOD ANYWAYS (NOTE - THE TIRES ARE THE SAME SIZE AS THE STOCK TIRES). *TR

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